[Error Code] Mp 4000b eror report

[pro.b.unal]

Hi everyone

MP4000B machine, I have a problem.
Crystal Reports received through the program prints, print an error message is the end.
Pcl Option firmware (D0125755F.exe 1.05) but did not improve installed.
I turned off the error report, but did not improve in the printer properties
What can I do for the destruction of the error page?
The error report is attached on the second page.

Do you have ideas on this subject, I wonder which?

[E Winter]

Check if the customer is using the correct driver. Once I had this issue with an MPC6000 and everything appeared to be fine (I checked the w2k8 server > printers > and found a Ricoh MPC6000 PCL6 driver). But when I opened the printer driver settings it didn't looked like a Ricoh driver at all). Finally it turned out that some admin messed around with the system and replaced the Ricoh driver with one from OKI....

If the machine is receiving a direct PCL stream (no ricoh driver involved) you might have to get in touch with the supporter of that specific software. "IllegalMediaSource" seems to be an issue with the try control - maybe the PCL command does require a tray that doesn't exist in this machine. It also may be related with the media type settings since the tray selection can be choosen via media types as well within a PCL6 enviroment (PCL XL is included only in PCL6).

[pro.b.unal]

Hi Jan

Our client is a finance company, and servers can be located in Germany.
To install the HP server and drivers do not have access to Kulandıkları authority.

PCL6 driver currently installed
Machine, printer / scanner unit attached to the Type 5000.

Aficio 3035 our client already had a machine and that machine caused no problems.

Have a machine at the same place of the Konica and works flawlessly on the PS3 driver.

As a last resort I'll try the PS3 unit,
But this issue should help me get driver'larıyla PCL, but how?

Waiting for your help friends

[rthonpm]

Use the PCL 5 driver instead. Ricoh's PCL 6 drivers have always been flaky. Also, have the customer see what kind of printer the report was originally created with. Often, the default printer that was used on the machine that created the report is what the template uses for all output for that report.