Have an unusual request for a password for the network card interface using a web browser. A customer has one of these printers and can not change some of the network settings via, I call it the built in web page, controller page. What is happening the machine is printing one page every two to five minutes. internal pages print just fine and at the right speed. But when a network print job is sent to this printer the slow print problem. We did configuration page comparisons and there are several network settings that are different. However when the customer accesses the ip address based browser she is prompted for the user name/admin password. Is there a service or override password she can use to reset the settings? Seems a less than satisfied employee changed the settings and the password from the initial default to one that only she knows. And she no longer is employed by the company. I know Kyocera has default passwords than can be used to get past this sort of problem. Or the Kyocera passwords can be used to override forgotten/lost passwords in what they call the command center for these types of browser based set up options.
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Try This:
(IMPORTANT) Print a configuration sheet at the beginning.
You will need the configuration sheet to restore the network settings.
Enter SP mode.
Enter SP 5-801-011 (Memory Clear > NCS).
Press [Execute].
You will be asked for confirmation. (IMPORTANT) This will reset
all of the network and interface settings. Make sure you have
printed the configuration sheet. Press [Execute] once again.
Turn off the device, then turn it back on. Restore all the network settings to the values of the configuration
sheet.
The above steps should have reset the password to the factory
default, "password".
Finally, the customer should log in to the device and change the
password to their own. This can be done using Web Image Monitor -
Instead of resetting the whole printer, login to the Web Image monitor as Supervisor, no password, leave the field blank. This special login only allows the ability to reset the administrator password.Comment
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