Gestetner DSm735

[Guest]

We recently just moved our Gestetner to another location in the building due to some structured cabling changes. I tested and confirmed this printer to be working as of Monday yet today I sent a job to it and it failed. I have not been able to get it working.

The only thing I can think of that has changed is I went into the web interface last evening to add a user to be able to scan to their own directory. The weird this is is that the scanning still works. I can have a link light and I can ping the device as well. I have no idea why this thing will no longer print. I have added and deleted the printer in on our DC as well as tried deleting the network IP port it uses. Whenever I add the printer back though I get the same thing, failed print jobs. I don't have much experience with these things but I am knowledgeable with networking so I am hoping someone has some advice for further troubleshooting. Thank you

[mikadonovan]

I would try uninstalling the machine again and reinstall it using a different driver. I have had to do this in the past.

[jludt]

hey thanks for the reply. any suggestions on what driver? I currently am using one I got off the getstener site.

[Herrmann]

first at all, i would disconnect the mashine from network and connect a laptop to it and try to print to analyse if the failure is in the mashine itself or in the customers network... did you do this already?

[mikadonovan]

hey thanks for the reply. any suggestions on what driver? I currently am using one I got off the getstener site.

Don't know of any specific Gestetner site. Go to ricohusa.com for a full list of compatible drivers.Might try what Herrmann suggests also to isolate the problem.

[jludt]

I changed the patch cord and rebooted our domain controller and the problem hasn't come back since. thank you to all who posted.

[teebee1234]

Thanks for posting the solution.