I currently setup our Toshiba's to fax or email our customers copy counts to us each month. Are most Ricoh's capable of this? If so how would you set this up in a 1515,2020 OR A c2500?
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Using the Embedded @Remote service is your best bet, although it doesn't automatically fax you the count. Rather, you log into a system and either view the count or, if you have several machines you are monitoring, download a CSV file which contains the information... um, I'm not sure if its available in Canada though.
If your also a Ricoh dealer, I would suggest checking the TSSC website for set-up info. If your not a Ricoh dealer, then you wont be able to use the service.
There is also the web image monitor, access through the machines IP address. I know you can set-up toner, jam and SC code condition e-mails through this. Not sure about copy counts though.
If you are part of a Ricoh dealer though, I will be happy to assist you in setting up the Embedded system.sigpic
The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment. -
I am a tech at ricoh/toshiba dealership. I have checked the TSC site and looked through many manuals, but so far have not came across what I'm looking for. The @ remote service would not help unfortunately.
The things is our customers either fax,email or call in the monthly count on the machines for billing purposes. On the Toshiba's I can setup the option in service mode to have the machine either email or fax us the count automatically on a certain date every month (assuming they are connected or have a fax installed). We are simply trying to make sure we get the counts on time and avoid the hassle for the customer.
Any other idea's or have you seen such a thing setup on a Ricoh machine?Comment
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Nope... not that I know of. @Remote is the only solution I know of. Maybe someone else does, that has a lot more experience on Ricohs.
Embedded is the way to go though, if there connected anyway. I have a few embedded machines I track for our dealership plus one appliance. Right now, I prefer the embedded systems.sigpic
The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.Comment
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sd
Anyone else?Comment
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hello
how about websmart device monitor. its a free download and can be used for auto meter readings, toner low, toner empty etcComment
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It's a hog of a download.60+megs, then will the customers archetecture let it in the fire wall??Mystic Crystal RevelationsComment
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Hey Tonerbomb!! Any other idea's?Comment
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hello
i have websmart device monitor running in quite a few sites and setup was easy. have had no firewall problems and in all customers it emails accounts and us with meter readings. only downfall is with the older colour technology it doesnt split the meter reading(colour and black)Comment
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Only thing I could find in Ricoh site is SmartDevice not Websmart. Do you guys have a link I could download it at?Comment
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Driver Download
This the download link from the Savin page. If you prefer to get from the Ricoh site, just go to the downloads page and look at the menu on the left of the page. You will find it listed there. Click the link and fill out the form, ya-da ya-da...
Make sure to check you machine requirements, because some machines require a firmware update to take full advantage of the software.sigpic
The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.Comment
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thanx, found it earlier also
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OK, I downloaded web smart and tried it out. It does work; however It has to be installed locally and it does cause issues since not everyone has a computer that can handle it and most don't want a dedicated PC just for the program.
Does anyone know the answer to the original question? Is there a way to enable the ability to email or fax the count directly from within the machine?Comment
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Ricoh Smart Device Monitor
The software and instructions can be found at:
Index of /protectedmembers/180903/SmrtDevMonv8130
Make certain you read the "doc" files for information. I hope this helps
COPYGUY5Comment
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I tried smart device also last week and it does keep track of paper and toner; however it doesn't keep track of count. Did I miss something?Comment
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