2238C compression problem. Insufficiant data error when opening PDF.

[nmfaxman]

When I turn compression off works fine but file size is too big for Color scans.
Reformatted HDD, reset scanner Aplication and changed compression type in service mode.
It worked when I installed it a week ago no problem.
I can't see it being firmware when it used to work.
Any other ideas?

[Jomama46]

Might be a DIMM stick going south. Do you have another to switch it with?

[teebee1234]

This is a common error with Adobe Reader 9, not a device problem. Any chance they updated versions since you last tested it? Try sending the same document to yourself or someone else and open it with a different version than what they are using.

[nmfaxman]

Tried it to my laptop that has Adobe 6.
Printing has no problem, so that would eliminate memory.

[teebee1234]

It's in the customers court now. They may have to to either upgrade or downgrade Adobe, depending on what they're using. I would also update the Netfile firmware on the device, there has been mention of that helping with compression issues.

[nmfaxman]

It failed to my laptop, with my crossover cable, running Adobe 6, Office 2000 and twain to Word 2000 MS paint, JASE paintshop pro and Adobe pro 7.
The scan to e-mail had the same problem going to my own address in PDF, JPEG and TIFF.
I'm thinking the machine has the problem, not the network.
I am taking a different controller out tomorrow and swap unit by unit and reload firmware till I know what it is.
I will post my findings.

Thanks for the input.

[teebee1234]

It's in the customers court now. They may have to to either upgrade or downgrade Adobe, depending on what they're using. I would also update the Netfile firmware on the device, there has been mention of that helping with compression issues.

I misread your post, thought you said it worked with Adobe 6. Let us know what the fix is, thanks.

[nmfaxman]

Turned out to be firmware. Half was latest and greatest and half still at install levels.