Trouble with ScanRouter V2

[Guest]

Hello,

I am running an older scanner with ScanRouter V2 Lite. The scanner was working fine for a real long time, and now it is no longer working.

The scanner was working fine until we attempted to move ScanRouter to a different PC. When you turn the scanner on it attempts to update the address book and appears that it is able to make the connection. However the ScanRouter cannot see the scanner. If I click on "Browse" in Add I/O device it does see the scanner, however when I click OK to add it I get an error that the device is not responding.

Does anyone have any ideas? I'm at a total loss here.

Thanks
Todd

[rsyarcia]

http://www.copytechnet.com/forums/ri...etup-help.html check it here.

[zed255]

Ensure there isn't a firewall blocking traffic. I don't recall specific ports that need to be open but a few searches should give you that information. Also when you say 'moved' you did a full reinstall on the new PC? Did you choose to run it in 'Service Mode' so that all the required services come up with windows and don't have to be started after boot-up?

[tjetzer]

Ensure there isn't a firewall blocking traffic. I don't recall specific ports that need to be open but a few searches should give you that information. Also when you say 'moved' you did a full reinstall on the new PC? Did you choose to run it in 'Service Mode' so that all the required services come up with windows and don't have to be started after boot-up?

It is a new install on a freshly built WinXP Machine. There are no firewalls present on the PC, including Windows Firewall. ScanRouter is setup in Service Mode.

[chaunce54]

What does the machine say for delivery server IP address? (user tools, system settings, file transfer). Do you still have scanrouter set up on the other pc? If so, remove the I/O device in that computer to release it, then add it into the new pc. If not, you may have to set the IP address on the new pc to match what it says in the machine for delivery server IP address.

[tjetzer]

What does the machine say for delivery server IP address? (user tools, system settings, file transfer). Do you still have scanrouter set up on the other pc? If so, remove the I/O device in that computer to release it, then add it into the new pc. If not, you may have to set the IP address on the new pc to match what it says in the machine for delivery server IP address.

The address of the delivery server is 192.168.1.10.

The I/O device was removed from the old PC.

I cannot add the device to the new PC. If I click browse it "sees" the device. When I click Add I get the device not responding error.

[chaunce54]

The address of the delivery server is 192.168.1.10.

The I/O device was removed from the old PC.

I cannot add the device to the new PC. If I click browse it "sees" the device. When I click Add I get the device not responding error.

The scanner is looking for the delivery server at IP address 192.168.1.10. Set the pc with scanrouter on it to a static IP address of 192.168.1.10, then try adding it.

[tjetzer]

The scanner is looking for the delivery server at IP address 192.168.1.10. Set the pc with scanrouter on it to a static IP address of 192.168.1.10, then try adding it.

This is the current config of the delivery server:

192.168.001.100 IP Address
192.168.001.254 Gateway
192.168.001.010 Access Control
192.168.001.010 Delivery Server Address


The host PC's ip address is 192.168.1.10.

[chaunce54]

This is the current config of the delivery server:

192.168.001.100 IP Address
192.168.001.254 Gateway
192.168.001.010 Access Control
192.168.001.010 Delivery Server Address


The host PC's ip address is 192.168.1.10.

Have you tried power cycling the scanner with the main power switch? If not, try that. Also, try typing in the IP address of the scanner directly when adding it instead of using browse. You may want to try removing the access control, that could be causing a communication problem.

[Gift]

The ScanRouter V2 is a discontinued software that is not maintained since a while. Usually it should work with XP but I recall cases with related issues in combination with fully patched XP systems (=Service Pack 3 + all updates). We tried a lot, starting with the basics (deactivating XP integrated and third party security/firewall features stepwise), re-installing the ScanRouter software and misc. trial & error actions.

[tjetzer]

We must have had another issue with the original PC because there is an added software on it to force ScanRouter to run as Admin. I'm going to attempt that tonight and see if it will fix the issue. I will report back. I really do appreciate all the help!

Todd

[zed255]

FWIW, I feel the best platform to run ScanRouter on is Windows 2000, none of the security hassles you get with XP and its service packs and patches. If you still have a copy floating around and there's no other outstanding reason not to it might make life easier.

[nobody-here]

This is the current config of the delivery server:

192.168.001.100 IP Address
192.168.001.254 Gateway
192.168.001.010 Access Control
192.168.001.010 Delivery Server Address


The host PC's ip address is 192.168.1.10.

Try to remove the "0" in the third octet of the ip address.
192.168.1.10 is different then 192.168.1.010
worth a try!

[KenB]

Get into SP mode, and go to 5845-002.

That will allow you to remove the IP address of the Delivery Server from NVRAM.

After doing so, power cycle the MFP, then try to add it to the Device I/O list again using the Scan Router Admin tool.

[tjetzer]

Try to remove the "0" in the third octet of the ip address.
192.168.1.10 is different then 192.168.1.010
worth a try!

Unfortunately in the device the 0 is hard coded in. I could change the IP of the Delivery Server to 192.168.1.101 and give it a shot. I think I'm going to try Windows 2000 and see what happens.