IS760 Error

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  • unisys12
    Trusted Tech

    250+ Posts
    • Jul 2007
    • 489
    #1

    IS760 Error

    Had a customer call in yesterday with a IS760 (G714) and stated that the display read; "Fatal Error 34336". Now, I downloaded the manual and there is not such code in any section, that I could find anyway, of the manual.

    If someone knows about this, could you let me know, because I know I will be the one to go look at it.
    sigpic
    The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.
    Tags: crying, downloaded, error, help, is760, occurs, sensor error, stalling
    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309
      #2
      It's a TWAIN driver error code.

      'Error that is unrecoverable on the hardware occurs on the scanner'.
      (LOL that description is just a great help ah).

      Well you could try the 'self diagnosis mode' (4.1.2) to see if the hardware on the scanner all checks out ok.

      Or failing that.

      Uninstall the TWAIN driver and reinstall the latest version from the website.
      Update / reflash the firmware.
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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        • unisys12
          Trusted Tech

          250+ Posts
          • Jul 2007
          • 489
          #3
          Thanks Daz!! I will give those a shot and of course, if they don't work... I will come crying back here...

          sigpic
          The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

            Comment

            • unisys12
              Trusted Tech

              250+ Posts
              • Jul 2007
              • 489
              #4
              Hey, just wanted to update this one. I installed the ScanProbe tool on the PC the scanner was connected to and found that the error was actually a home position sensor error. I removed the ADF scan glass assy and cleaned everything really well. I also found that the home position sensor was out of place. Not sure how it got that way, so...

              Oh well! Thanks again for the help there DAZ. I did update the firmware though, before installing the scan probe. Just thought I would give that a shot.
              sigpic
              The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

                Comment

                • Cipher
                  It's not easy being green

                  1,000+ Posts
                  • May 2006
                  • 1309
                  #5
                  Jolly good show oldman.
                  • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                  Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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