This machine fax and printer functions time out 10 minutes after non- use. They just go off line but the copier is still usable. Checked all the timer setting in User tools? SS>timer and they are the same as my control machine in the office. The customer turns it off and back on and it usable for 10 minutes. There was a tech there Friday and replaced a oneway for a paper jam. Then he had to return because of an SC code, I dont remember what it was but said that the connection between the control panel and controller was lost. He reconnected all the connectors and that went away. Next the fax wasnt recognized so I had him reset the battery board on the FCU and that fixed that. Now the customer is calling with this current complaint. Is there another timer setting that may have gotten scrambled? One that would control both the fax and the printer?
Ideas appreciated.
Ideas appreciated.
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