MPC3501 etc Sleep mode

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  • tcs04
    FORMER Techie

    1,000+ Posts
    • Apr 2009
    • 1183
    #1

    MPC3501 etc Sleep mode

    If you find a machine in the MPC3501 range (Possibly 4501 / 5501 and others?!) which enters sleep mode (AOF) and will not recover without cycling the main power switch, check the Power sub system firmware.

    There seems to be an issue with the latest (?) version.

    Level D0875560B (F.14) shows in the boot firmware.

    Retrofitting level "A" (F.13) or the "Base" version (F.11) appears to cure the problem. I have 9 machines on 1 site which were running various versions and the "B" level failed on each machine.

    It's possible that other machines may be running a variant of this firmware.
    Tags: 550, boot, firmware, issue, mpc, power, shows, switch, system, tsc
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      Can you not switch AOF off and just let it go into low power standby?
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Good info TSC, thx
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • tcs04
              FORMER Techie

              1,000+ Posts
              • Apr 2009
              • 1183
              #4
              Originally posted by TonerMunkeh
              Can you not switch AOF off and just let it go into low power standby?
              I thought of that, but I had the earlier firmware and wasn't sure if there may be other problems with the latest version. I also noticed on one of the machines with the "B" version that if shutting down manually the machine tried to reboot as the HDD shut down but would hang instead of going to the normal boot sequence. That was enough for me to fit the "A" version.

                Comment

                • dfs
                  Technician
                  • May 2011
                  • 25
                  #5
                  Re: MPC3501 etc Sleep mode

                  Updating to the latest System/Copy Firmware should fix this issue
                  System/Copy
                  D0875562L
                  2.01

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3944
                      #6
                      Re: MPC3501 etc Sleep mode

                      If the latest version doesn't correct the issue, I would post a tech alert on the TSRC / TESSA site (whichever one you use).
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                        Comment

                        • tcs04
                          FORMER Techie

                          1,000+ Posts
                          • Apr 2009
                          • 1183
                          #7
                          Re: MPC3501 etc Sleep mode

                          update

                          there is now updated firmware for both powersave and system which seems to correct the issue

                            Comment

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