Cannot scan more than 18 page

[Ltd]

I had a MP.2500, Scan to email will scan 18 pages file but with 19 pages or more , copier display message the scan exceeded it capacity, it will not send. what can I do ?

[zed255]

Scan to email? Increase the max email size in user tools.

[totoro]

Make sure that the scan resolution is set to default at 200 dpi also.

[Eric1968]

Or switch the max email size off in scanner tools.

[Ltd]

Or switch the max email size off in scanner tools.

Yes, yes it have been OFF

[totoro]

Ask the customers' IT people what the max size of e-mail can be sent through their server.

[teebee1234]

Don't forget that this model does not have a hard drive and depending on what version, the memory is limited. DDST has 64MB ram, GW has 384MB, the copier itself has only 16MB engine memory.

[KenB]

Don't forget that this model does not have a hard drive and depending on what version, the memory is limited. DDST has 64MB ram, GW has 384MB, the copier itself has only 16MB engine memory.

Good catch on the DDST.

I've never seen a message on the control panel when an email (or folder) limit has been reached - it sounds like an internal memory limit has been hit.

I don't have any DDST machines out there, so I can't say first hand.

[verderacer]

Im with totoro on this one. I have experienced the exact error and it was an issue with the customer email box capacity.

[Ltd]

Im with totoro on this one. I have experienced the exact error and it was an issue with the customer email box capacity.

Customer said he and IT guy could not figure out the cause with above suggestion. They gave up and want me to solve. I have talked with this IT guy 1 time before, he seemed to be an impatient tech.

[TonerMunkeh]

Try the same with scan to folder, if the memory runs out after 18 pages too, it;s a memory limitation on the machine. If it doesn't, it's well and truly in their court.

[teebee1234]

Customer said he and IT guy could not figure out the cause with above suggestion. They gave up and want me to solve. I have talked with this IT guy 1 time before, he seemed to be an impatient tech.

At a minimum they have to be able to tell you the limits on their own server as far as attachment size. Try sending an email from one users desktop to another with attachments in increments of 5MB. See if it fails at any certain point, at least you'll be able to point to it as a problem or not.

[verderacer]

Here are a couple of other ways to test also.

If you have a company laptop, just hook it up directly and setup scan to folder to it, or setup setup another email box with the techs help with a 20+mb size and then scan to it.

The test directly to your laptop will completely eliminate their network and you will quickly find out if its a mfp issue or not. If it works then its as TonerMunkeh said, the ball is in their court. At least then its a billable issue and you can advise your customer of that.

I have done this several times and have pissed off the IT guy on several occasions much to the dismay of their manager. One manager ok'd the additional charges, gave me the server passwords for Exchange and had increased the mailbox size to 50MB from the 20MB it was originally and voila. It worked. When I looked at the users storage it was like at 18+MB and there was no more room. I billed the customer for 1hr of labor, took me only 20 minutes, and the manager was happy; though he was not happy with his tech who insisted it was the mfp. So much for his paper MCSE.

[Ltd]

Problem solved

Thanks all for your feed back. I cleared scanner memory, Scanning worked fine with multi pages now.