Aficio MP C4000 Print issues

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  • iscott
    Trusted Tech

    250+ Posts
    • Mar 2010
    • 344
    #1

    Aficio MP C4000 Print issues

    Tags: 4000, aficio, can’t, change, codes, issue, job, light, print, script, system, user
    • totoro
      Senior Tech

      Site Contributor
      500+ Posts
      • Apr 2008
      • 568
      #2
      Have you tried updating the firmware?
      Totoro

        Comment

        • tonnerboy
          Trusted Tech

          100+ Posts
          • May 2011
          • 212
          #3
          Did you saw the printer driver properties?
          Maybe User codes authentication...

            Comment

            • teebee1234
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jul 2008
              • 1670
              #4
              It sounds like they have a corrupt print job in the queue that needs to be cleared. Disconnect the device from the network and print to it from your laptop. If all goes well, plug it back into their network, if it hangs then the onus is on them to clear it out. It wouldn't hurt either to update the firmware too, as totoro suggested. As far a user authentication, if the driver providing the print job doesn't have the correct code then the job should just disappear. You may want to turn off user authentication and test it that way first.

                Comment

                • iscott
                  Trusted Tech

                  250+ Posts
                  • Mar 2010
                  • 344
                  #5
                  Firmware has been upgraded. I agree with the corrupt print job idea but they are using mostly macs and they ‘claim” there is no such thing as a corrupt mac print job.

                    Comment

                    • cobiray
                      Passing Duplication Xpert

                      1,000+ Posts
                      • Mar 2008
                      • 1199
                      #6
                      Are you sure there is a PS option in the machine? If you print the printer config page out it should show it in the top section. You can also use Gutenprint for using PCL drivers on non PS equipped machines, but it's not supported by Ricoh.
                      the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
                      Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
                      Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

                        Comment

                        • TonerMunkeh
                          Professional Moron

                          2,500+ Posts
                          • Apr 2008
                          • 3865
                          #7
                          Originally posted by iscott
                          There is no such thing as a corrupt mac print job.
                          And what a load of crap that is!
                          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                          Hit it.

                            Comment

                            • rthonpm
                              Field Supervisor

                              2,500+ Posts
                              • Aug 2007
                              • 2848
                              #8
                              Much like the old saying Macs don't get viruses!

                              Mac OS X Viruses: How to Remove and Prevent the Mac Protector Malware - How-To Geek

                              Try doing a Job Reset for all jobs from the op panel in printer mode, or try clearing the printer settings in SP. Also make sure that Error Reports are turned on in case there's an issue with a job that keeps screwing the machine up: that way you have something to go on with which side of the machine the issue is on. If it's a continuous problem, maybe also allowing Auto Continue would be a good idea.

                              Also make sure the PostScript firmware is up to date along with the printer firmware.

                                Comment

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