Printing duplex jam

[Frank12]

Hi all,

I have a problem with Aficio 2035e, jam only on printing duplex but copying duplex its ok. I already check the paper size. Anybody have a idea on this problem...

Thanks
frank

[rsyarcia]

try to reset to default the printer setting then re check the paper size. If copying has no problem in duplex mode.then it should work also on printing. just an idea

[cobiray]

You might check the sponge pads in the exit section. When the sponges wear out the part of the guide that rests on them can cause the guide to stick to the exposed adhesive. If they are worn you can just take the pads off and clean the exposed area to remove the adhesive.

[Frank12]

try to reset to default the printer setting then re check the paper size. If copying has no problem in duplex mode.then it should work also on printing. just an idea

Re-install and install the drive and double check the paper size still jam.

[Frank12]

You might check the sponge pads in the exit section. When the sponges wear out the part of the guide that rests on them can cause the guide to stick to the exposed adhesive. If they are worn you can just take the pads off and clean the exposed area to remove the adhesive.

Copying duplex is working fine only printing duplex it jam.FYI printing single side okay.

thank,
frank

[Jomama46]

This sounds like an application problem. See if there is an option in the driver for 2 sided -open to the side or 2 sided open to the top.
If possible disable two sided in the application.
Try a different application.

[cobiray]

How current is the printer firmware? I'd update everything just to be on the safe side. I'd also reinstall the most current driver. If you're using PCL5, try PCL6 or vice versa.

[Frank12]

UPDATE....

Thanks Guys, this machine have two output try. just change the printing output from output try 2 to output try 1 its work. now i just waiting for my client to finish their printing before i dismantle its and see what wrong with the output try 2.


Thanks,
frank