Ricoh 1224c and ScanRouter v2 problems

[daddykins]

Hi
I'm very new to this; bought my used Ricoh yesterday.

I want to setup the scan to PC features, and have installed Scanrouter v2 (on my Windows 7 pc) and the program runs ok.

PROBLEM 1- On the PC, Clicking the "RESUME SERVICE" button has no effect
2- On the RICOH - the "update delivery server destination list" fails.

I've setup the Ricoh's IP address in Scanrouter, and the Ricoh correctly 'sees' my DEsktop PC.

The error log in Scanrouter says "launch of scanner driver has failed".

As mentioned above, it Scanrouter says "service suspended" - and won't start.

It looks like I'm getting close...can anyone help me over the line?

Thanks in advance,

D

[jonhiker]

scanrouter usually does not work on W7, it is only supported up to XP.

Did you set the IP address of the Delivery Server on the Ricoh? It is done in SP mode, 5-845-02

[iMind]

[teebee1234]

Ditto on not working with W7, your best bet is to get an old pc and put XP on it and use that as the scanrouter server. That being said, on install you should have set it up to run in service mode. Also, try turning off any firewall and antivirus to test connection (pretty common, generally you will need to add an exception for the mfp). If you need to uninstall, it's not entirely as straightforward as selecting uninstall. Here is a procedure to fully uninstall (though I've never messed with the registry when I've done it)......

ScanRouter V2 Lite Manual Program Removal Procedure
Details
I'm at a point where ScanRouter will not uninstall or reinstall. Scan Router is looking for a distutil.dll file. What can be done?
Answer The following removal procedure will delete a certain registry entry and folders created by ScanRouter to allow re-install.
IMPORTANT! Please backup entire Windows registry and proceed with extreme caution.

1. Suspend ScanRouter services by using one of the following 3 methods:
-Launch ScanRouter V2 Administration Utility, select server, then select suspend services. Close ScanRouter administrator utility.
-Go to start button/programs/startup folder to delete the delivery server shortcut. Once shortcut is deleted, restart PC and move on to step 3.
-Disable all ScanRouter services called DDS Scheduler Daemon, ScanRouterDriverV2, Ridoc Information Service, SOption, and POption. Right click on each service, select properties, then change setting from automatic to disabled.

2. Delete the RDS folder located under Program Files and RDCAB folder located under the root directory usually c:\rdcab. Caution! Both RDS and RDCAB folders are used by both ScanRouter and DeskTopBinder, so skip this step if DeskTopBinder program and data are still needed.

3. Launch Windows registry to edit the following key location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\{387D6CC5-6D6C-4BA0-8EAF-955813BFC5D8} Caution! Make sure "DisplayName" value equal to "ScanRouter V2 Lite" before deleting. The ScanRouter V2 Lite installation ID is in red. If you cannot find the installation ID {387D6CC5-6D6C-4BA0-8EAF-955813BFC5D8}, please locate a similar installation ID which must have a "DisplayName" value equal to "ScanRouter V2 Lite". .
Once the "Display Name" is equal to "ScanRouter V2 Lite" delete it.
Notes: This procedure works for software installed as either "Launch at Startup" or "Run in service mode". Users who isntalled ScanRouter as "Launch from Program Folder" can skip step 1. The procedure is the same for all operation systems. If needed, reinstall ScanRouter V2 Lite.

[daddykins]

Hi thanks all for those tips.
John - yes the IP is set up (dunno about 'sp mode') - the ip is ok and the desktop has successfully 'pushed' the desktop pc's IP to the Ricoh.

Perhaps the problem is just the win 7 issue.

IMind - yikes I hope the 1224 is not as bad as u say! the printer works great from any pc on my network , b/w or color. Although paper jams have ocurred...

Thanks teebee, I think I know what you mean , will have a look. Someone else suggested getting an old pc and linking up via a Crossover Cat5 cable for an easy (is it?) solution.

Chees again , d

Cheers , d

[Gift]

I couldn't even get the ScanRouter software run on a fully updated/patched XP machine once - even with each and every security/firewall feature set to disabled testwise.

Using a discrete PC with XP (SP2) or Win2000 seems to be the only stable way to get this outdated software up and running.

And I agree to iMind's general comments about this machine - many techs are chased by nightmares thanks to this major POS^^

[daddykins]

[Gift]

300 Pounds is quite cheap for a A3 capable color multifunctional machine - I don't see any alternatives that comes even close to this price region. So I think it's OK if you use it just occasionally (no high volume) and don't expect much from the quality.

On the other hand I think it's unlikely that you got a machine for 300 bucks that has been maintained with new PM parts recently, that's why it could be a bad bargain but that's hard to tell without knowing the total counter and service history (maybe you can look this up/request it from the dealer?)

@laptop:

You can definetly use an XP laptop to scan on it and share the targer folder(s) with the rest of the network. It might even be possible to create the target folders on your windows 7 machines and set these as targets within the ScanRouter software running on the XP laptop so that it's just acting to "push through" the scanned files. I haven't tried it but I assume it should work.

[daddykins]

Hi, thanks again - that route looks the way to go - am I right in thinking that I will need to use a 'crossover' ethernet cable?

D

[iMind]

Setup scan to email no software required.

[KenB]

I totally agree with iMind; Scan-to-Email would be, by far, the superior solution here.

But if you must go the ScanRouter, route:

A crossover cable would be self-defeating. as you may scan just fine with it, but other than "sneakernetting" a jump drive or the like, how would you get the scans from the XP notebook to your Win 7 desktops?

The copier and the notebook need to be just nodes on the network, just like all your PCs are.

Not to be brutal, but please keep in mind that ScanRouter hasn't been been supported for years now, and it's time to give it a rest already.

While I'm at it, as our fellow members have already alluded to, please don't get sticker shock when you find that you first service call on this little beast is considerably more than what you paid for it.

[sandmanmac]

Hi
I'm very new to this; bought my used Ricoh yesterday.

I want to setup the scan to PC features, and have installed Scanrouter v2 (on my Windows 7 pc) and the program runs ok.

PROBLEM 1- On the PC, Clicking the "RESUME SERVICE" button has no effect
2- On the RICOH - the "update delivery server destination list" fails.

I've setup the Ricoh's IP address in Scanrouter, and the Ricoh correctly 'sees' my DEsktop PC.

The error log in Scanrouter says "launch of scanner driver has failed".

As mentioned above, it Scanrouter says "service suspended" - and won't start.

It looks like I'm getting close...can anyone help me over the line?

Thanks in advance,

D

Scanrouter will work on windows 7, but you must disable "User account control", reboot the system, and then "resume service". I've set up tons of them like this, although I do agree that in the long run, scan to email is the most reliable way to go

[Gift]

Hi, thanks again - that route looks the way to go - am I right in thinking that I will need to use a 'crossover' ethernet cable?

D

That depends on your network enviroment - the machine must have a network connection to the xp machine and that must be able to network with the other clients. If the XP machine and the clients are communicating wireless you can hook up the ricoh with a crossover cable. Otherwise you must use a switch - many possibilities^^

[daddykins]

Hi thanks again all for your help.

I have given up with Scanrouter, on your advice. I have tried the email route, but can't get past the "Cannot Communicate with SMTP Server" error message (even though the settings are in fact correctly showin my email settings) - here is the Putty telnet reply:-
...........
msh> smtp
server : mail.????.co.uk (my question marks)
port : 25
auth : on
user : myname@????.co.uk
encrypt : off
pbs : on
pbswait : 300
msh> ^C

My objective is/was to scan to folder. I thought I had found a great step by step guide, to using SMB, but it seems the 1224C does NOT support SMB protocol - is that right?

What I DO have up and running:-
1 - I do have a XP desktop machine which is set up successfully on my Win 7 network, and can print from it and trasfer files etc
2 - I do have a working XP laptop similarly connected. I also have a crossover cable but not explored that route.
3 - I have installed TWAIN drivers and can use (for eg) Microsoft Clip Organiser to successfully scan multiple pages thru the ADFeeder, contolled from the PC. The resulting multple images though then have to be picke dup and saved to a folder - laborious!

What do you think is the best route to follow to scan to folder...or, I guess, the san to email method might be suitable if I can get past the SMTP problem..

Thanks again, D

[chaunce54]

by psb do you mean pop3 before smtp? If so, turn that off. Also, make sure you have good dns settings. Also, you could try using the ip address of the mail server instead of hostname. I usually leave encrypt to auto, so you could also try that if the other options don't work.