Can't scan to emai with Server2008 and Exchange2008 (LD433, DSm618d, DSm622, LD525c)

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • cobiray
    Passing Duplication Xpert

    1,000+ Posts
    • Mar 2008
    • 1199
    #1

    Can't scan to emai with Server2008 and Exchange2008 (LD433, DSm618d, DSm622, LD525c)

    Long time customer just upgraded their email server to Server2008 and Exchange2008 and now there is now no scanning to email. Scans time out just like there is missing or incorrect SMTP authentication data I've double checked the SMTP server name, used the I.P. address and triple checked the SMTP authentication with 3 separate sets of good credentials. The I.T. staff says there is nothing in any error logs or any notice of any communication on the server end. From what I've deduced is that Server2008 has SSL turned on by default and I know none of the machines they have are SSL compatible. All the devices are on the same LAN and email is hosted internally. From what I've seen in a quick Google search there's not anything I can do from the machine end and they will need SSL disabled by their I.T. staff.

    Anyway I can break the news gently and not bruise his I.T. ego? (snicker)
    the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
    Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
    Michael Bolton: You and me both, man. That thing is lucky I'm not armed.
    Tags: email, error, exchange 2008, gently, google, ld433, scan, scan to email, scanning, server 2008, ssl, time
    • rthonpm
      Field Supervisor

      2,500+ Posts
      • Aug 2007
      • 2854
      #2
      You could always tell him his shiny new server is too advanced for the poor machines. You could really have their IT get his geek on by suggesting either using an old 2003 server with internal network access only for the copiers to use, or if he's really big on the nerd scale maybe a virtual 2003 server housed on the new one with the same kind of network controls.

        Comment

        • dfs
          Technician
          • May 2011
          • 25
          #3
          I had a similar issue with a Aficio 2027 customer upgraded to Svr 2008, and scan to email just died. i got scan to email working by using the public SMTP IP address instead of go through MS Exchange server.

          In my case there was also no SMTP authentication.

          Before i tried this i had also tried setting up the MFD on DHCP auto and updated the MFD's firmware this didnt work.

            Comment

            • cobiray
              Passing Duplication Xpert

              1,000+ Posts
              • Mar 2008
              • 1199
              #4
              Their old exchange server went to the big server room in the sky about 2 weeks ago and apparently they have been in dire email straits since then. I know it's not what he wants to hear with all the issues they've been having, but that is in essence what I told him.

              They have the network locked down pretty good. We have a Crapcast account that we use for testing and I couldn't get to that or our in house email server from inside their network.

              Maybe I can turn it into a 4 machine sale...
              the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
              Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
              Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

                Comment

                • dfs
                  Technician
                  • May 2011
                  • 25
                  #5
                  the annoying cloud

                  I hear you, I have had 2 service calls this year customer had moved there domain on the gmail cloud, one client had a had MP7500 and they wanted scan to gmail to work. Unfortunatly i couldnt get this to work. I Used the correct ports and setup authentication no go no matter what i tried scan to gmail did not work.

                    Comment

                    • cobiray
                      Passing Duplication Xpert

                      1,000+ Posts
                      • Mar 2008
                      • 1199
                      #6
                      Gmail uses SSL if I'm not mistaken.
                      the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
                      Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
                      Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

                        Comment

                        • chaunce54
                          Technician
                          • Sep 2009
                          • 32
                          #7
                          Originally posted by cobiray
                          Their old exchange server went to the big server room in the sky about 2 weeks ago and apparently they have been in dire email straits since then. I know it's not what he wants to hear with all the issues they've been having, but that is in essence what I told him.

                          They have the network locked down pretty good. We have a Crapcast account that we use for testing and I couldn't get to that or our in house email server from inside their network.

                          Maybe I can turn it into a 4 machine sale...
                          Go for it! Either they are going to have to lower their security, or pony up for machines that support ssl.

                            Comment

                            • bullwhipit
                              #8
                              Re: Can't scan to emai with Server2008 and Exchange2008 (LD433, DSm618d, DSm622, LD52

                              [QUOTE=chaunce54;225404]Go for it! Either they are going to have to lower their security, or pony up for machines that support ssl

                              Maybe this will help


                              Standard configuration instructions:
                              1. Enable POP in Gmail. Don't forget to click Save Changes when you're done.
                              2. Configure your client to match the settings below:
                                Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
                                Use SSL: Yes
                                Port: 995
                                Outgoing Mail (SMTP) Server - requires TLS3 or SSL: smtp.gmail.com (use authentication)
                                Use Authentication: Yes
                                Port for TLS/STARTTLS: 587
                                Port for SSL: 465
                                Account Name: your full email address (including @gmail.com or @your_domain.com)
                                Email Address: your email address (username@gmail.com or username@your_domain.com)
                                Password: your Gmail password

                                Comment

                                Previous template Next
                                Working...