[Misc] @remote configuration

[dawn]

Anybody could help me configure @remote?

Given the registration number but cannot remotely connect. The ip address used by the machine already connected to the internet.


Thanks

[cobiray]

Did you order 420387 activation key? The procedure changed at the beginning of May per TSC web site.

[teebee1234]

You may also want to reset the settings to default before trying again (sp5-816-209). Also, does the customer use a proxy?

[dawn]

Thanks for the support guys i will check it out again.

[KenB]

I don't know if this will help, but I ran into a similar situation a few weeks ago.

I went to register the @Remote number, and it came back as "used".

I tried 3 or 4 more, all with the same result.

I checked to see how hold the numbers were, and I counted 81 days. They're supposed to be good for 90.

I called the help desk, and I was told that they're good for 45 days.

When I asked if that had been changed from 90 recently, I was told that it had always been 45.

Bull-0ney! I guess it must have been a noob that I was talking to.

[teebee1234]

I don't know if this will help, but I ran into a similar situation a few weeks ago.

I went to register the @Remote number, and it came back as "used".

I tried 3 or 4 more, all with the same result.

I checked to see how hold the numbers were, and I counted 81 days. They're supposed to be good for 90.

I called the help desk, and I was told that they're good for 45 days.

When I asked if that had been changed from 90 recently, I was told that it had always been 45.

Bull-0ney! I guess it must have been a noob that I was talking to.

I've been told it was 90 days by our @remote guru, I'll have to go back and double check this.