Ricoh 5510 fax

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  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900
    #1

    Ricoh 5510 fax

    A customer called me and said that he couldn't send a fax in the auto or scan mode. He has to press "on hook dial" then dial the number. If he tries the auto mode, it just errors out.
    Somehow this rings a bell but I cant recall what the problem is. Sound familiar?
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+
    Tags: 551, auto, customer, errors, mode, number, ricoh, scan, send
    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2931
      #2
      The last time that happened to me the customer had changed their phone service and did not have to dial a "9" for an outside line anymore. The numbers in the address book had to be updated and I to slow down their initial TX and RX speed to 14.4 and turn off ECM.
      NEVER ASSUME ANYTHING

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        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Thanks for the reply but to be sure I'm being understood, it is not the speed dials that are a problem it that dialing must be manual not automatic. or it errors out,
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

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            • mikadonovan
              Senior Tech

              Site Contributor
              2,500+ Posts
              • May 2008
              • 2931
              #4
              Ooop, sorry. I get it now. One thing about it, when you post a problem on this site, it's usually a good one. I wish I had a solution for you on this one.
              NEVER ASSUME ANYTHING

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                • nmfaxman
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2008
                  • 1702
                  #5
                  Sounds like he is filling the memory with too much information.
                  Can he send just 1 page to you on auto?
                  Why do they call it common sense?

                  If it were common, wouldn't everyone have it?

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                    • Jomama46
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Apr 2008
                      • 2900
                      #6
                      good question. He is a mortgage broker so probably lots of 14" paper. I'll ask him.
                      Thanks for the reply
                      sigpic
                      You never realize how cheap a professional is until after you let an amateur do it.
                      A+; Network +; PDI+

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                        • rthonpm
                          Field Supervisor

                          2,500+ Posts
                          • Aug 2007
                          • 2847
                          #7
                          The 5510 was always pretty good with memory though, if my memory serves, there was a 40 MB expansion card available, though that may just be for the LF515e version. Any chance you could talk him into picking up one of those?

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                            • Jomama46
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Apr 2008
                              • 2900
                              #8
                              I don't know, he's had this machine for a very long time. With the state of his industry, it is doubtful.
                              sigpic
                              You never realize how cheap a professional is until after you let an amateur do it.
                              A+; Network +; PDI+

                                Comment

                                • KenB
                                  Geek Extraordinaire

                                  2,500+ Posts
                                  • Dec 2007
                                  • 3945
                                  #9
                                  I vote for the memory issue as well.

                                  If I'm not mistaken, it doesn't have to be completely full, but rather at a certain percentage.

                                  If the memory is at that point (or higher) the machine "thinks" that it wouldn't have enough room to store the new transmission, so memory transmission will fail, and direct will work.

                                  BTW... While 14" paper certainly may contain more data than letter size, much more space will be eaten up by pictures, shading, graphs, high resolution, etc...
                                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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