Scan to folder with Vista

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  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2931

    #1

    Scan to folder with Vista

    I have a customer that has a PC used as a file server (XP on it). There are 2 xp and 2 win7 workstations that have no problem accessing the scans folder. The workstation with Vista cannot access the folder. Setup, as far as I can tell the settings is identical on every system, full permissions and such. Is there something particular about SMB scanning with Vista that is different than the other OS's, other than the fact that Vista sucks?
    NEVER ASSUME ANYTHING
  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2847

    #2
    Vista is closer to Windows 7 (which is for all intents and purposes Vista Service Pack 3) than it is to XP. Try the same settings you'd use for a 7 box as Vista also uses NTLM v2. You may also want to be sure the firmware is up to date.

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    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2931

      #3
      I reread my post and decided I didn't explain my problem well. Basically, I have a Vista computer that cannot see a shared folder on an XP computer that is on the same network. All other computers (XP and Win7) on this network can access the folder fine. I will make sure both systems have the latest updates as the next step .I reckon I should have posted this on the connectivity forum
      NEVER ASSUME ANYTHING

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      • nos
        Technician

        50+ Posts
        • Nov 2008
        • 78

        #4
        one thing is to check and make sure the vista computer is on the same workgroup as the xp machines. had problems where the workgroups were different and it caused all kinds of issues like yours

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        • mikadonovan
          Senior Tech

          Site Contributor
          2,500+ Posts
          • May 2008
          • 2931

          #5
          Originally posted by nos
          one thing is to check and make sure the vista computer is on the same workgroup as the xp machines. had problems where the workgroups were different and it caused all kinds of issues like yours
          I think your right, Dude. I just got off the Microsoft site, and that you mentioned is one of then possible problems, along with built in firewalls. (I thought those were disabled). I've got a link to a download from them to address this specific issue to be installed on the XP machine. (the one with the shared file). I am a decent hardware engineer, but it takes me a while to wade through the IT end. Not knowing all of the terms slows my process down a bit. It just takes more time. This fix is going beyond my normal connectivity knowledge. However, I WILL friggin fix it. I hate a machine trying to outdo me.
          NEVER ASSUME ANYTHING

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          • sandmanmac
            Field Supervisor

            Site Contributor
            2,500+ Posts
            • Feb 2009
            • 3973

            #6
            I've had times when simply browsing the network from a vista or 7 system doesn't show a certain PC, or shared folder on the network, but I can access it if I go to "Start" and in the search box type the ip address of the machine I'm trying to access.
            Example: \\ipaddress

            I'm not sure why, but worth as try

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            • rthonpm
              Field Supervisor

              2,500+ Posts
              • Aug 2007
              • 2847

              #7
              Also check the network settings on the Vista machines: make sure the network type is set for Work as opposed to public, which disables some of the sharing aspects. If they're tied to a domain, make sure the domain has sharing enabled.

              Comment

              • oldschool
                Trusted Tech

                100+ Posts
                • Mar 2007
                • 245

                #8
                Depending on updates with the individual PCs this may be related to your problem. See if the update is installed and try removing it as a test.
                Jamex Tech Support: Saving the world one phone call at a time.

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