Replace Transfer Belt in Web Image Monior

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  • Eric1968
    Service Manager

    1,000+ Posts
    • Jan 2009
    • 2458
    #1

    Replace Transfer Belt in Web Image Monior

    When I log in to Web Image Monitor on an MP C2500, the machine says Call Service and Replace Transfer Belt. The Belt has been replaced a few weeks ago and the counter has been reset. When you look on the display of the machine, the above message is not visible, the machine says ready and there are no errors, the machine is functioning normal. Firmware is up to the latest. I did a memory clear on the WebService/Network, NCS, and Web Application, but no result.

    Anyone an idea how to get rid of this message?

    Thanks.
    Tags: 500, belt, c2500, counter, display, firmware, image, monior, reset, transfer, waste toner, work
    • Venom
      Technical/IT Support

      500+ Posts
      • Nov 2009
      • 765
      #2
      It has been a really long time...I seem to remember there being a toner collection (waste toner) that had to be reset in the Sims
      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Maybe you're logged into the wrong machine.
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • Eric1968
              Service Manager

              1,000+ Posts
              • Jan 2009
              • 2458
              #4
              Originally posted by Jomama46
              Maybe you're logged into the wrong machine.
              Double checked that, it's the correct machine.

              Ricoh says it's a firmware issue but the firmware (Engine and System/Copy) is up to date.

                Comment

                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900
                  #5
                  In that case, it can't hurt to reflash.
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

                    Comment

                    • Eric1968
                      Service Manager

                      1,000+ Posts
                      • Jan 2009
                      • 2458
                      #6
                      Originally posted by Jomama46
                      In that case, it can't hurt to reflash.
                      I'll download the files again and try again. Fortunately the machine is working ok.

                      Thanks!

                        Comment

                        • TonerMunkeh
                          Professional Moron

                          2,500+ Posts
                          • Apr 2008
                          • 3865
                          #7
                          There is an SP mode that you can switch off in 7 - Data Log. Can't remember off the top of my head as I'm sat in Sanford International Airport at the minute!
                          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                          Hit it.

                            Comment

                            • ash_572
                              Senior Tech

                              500+ Posts
                              • Oct 2008
                              • 523
                              #8
                              Re: Replace Transfer Belt in Web Image Monior

                              hi. im also experiencing the same problem and havent found a solution yet. i have reset the pm counter and in section 3 manual reset. nvram is replaced. and all firmware is upto date.

                                Comment

                                • Eric1968
                                  Service Manager

                                  1,000+ Posts
                                  • Jan 2009
                                  • 2458
                                  #9
                                  Re: Replace Transfer Belt in Web Image Monior

                                  Originally posted by ash_572
                                  hi. im also experiencing the same problem and havent found a solution yet. i have reset the pm counter and in section 3 manual reset. nvram is replaced. and all firmware is upto date.
                                  Haven't solved it either. Fortunately the machine is working OK. I also did all the resets. Ricoh says it's a firmware issue, but my machine is up to date. I'll post a solution if I find one. Thanks for the reply.

                                    Comment

                                    • Jomama46
                                      Field Supervisor

                                      Site Contributor
                                      2,500+ Posts
                                      • Apr 2008
                                      • 2900
                                      #10
                                      Re: Replace Transfer Belt in Web Image Monior

                                      Originally posted by Eric1968
                                      Haven't solved it either. Fortunately the machine is working OK. I also did all the resets. Ricoh says it's a firmware issue, but my machine is up to date. I'll post a solution if I find one. Thanks for the reply.
                                      I understand that you have made sure it is up to date but have you reflashed anyway?
                                      sigpic
                                      You never realize how cheap a professional is until after you let an amateur do it.
                                      A+; Network +; PDI+

                                        Comment

                                        • Eric1968
                                          Service Manager

                                          1,000+ Posts
                                          • Jan 2009
                                          • 2458
                                          #11
                                          Re: Replace Transfer Belt in Web Image Monior

                                          I reflashed Engine, System/Copy, Websystem, and Network Support, still no result.

                                            Comment

                                            • zed255
                                              How'd ya manage that?

                                              1,000+ Posts
                                              • Dec 2009
                                              • 1024
                                              #12
                                              Re: Replace Transfer Belt in Web Image Monior

                                              Try resetting the PM count for the 'Paper Transfer Roller' in SP mode. I've seen this before and it seems to be a firmware issue that remains uncorrected. Not only does this unwanted PM message show up in WIM, but this specific one is mis-worded. The notification will show again in 160k when it comes due again.

                                                Comment

                                                • Eric1968
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Jan 2009
                                                  • 2458
                                                  #13
                                                  Re: Replace Transfer Belt in Web Image Monior

                                                  Originally posted by zed255
                                                  Try resetting the PM count for the 'Paper Transfer Roller' in SP mode. I've seen this before and it seems to be a firmware issue that remains uncorrected. Not only does this unwanted PM message show up in WIM, but this specific one is mis-worded. The notification will show again in 160k when it comes due again.
                                                  Going to try that. Thanks!

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