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You mean that You repair copiers?
Well, one of the main tools is the manual of the equipment. To be a good technical we need to be able to consult it.
So, I advise you to take a look. You'll find the answer step-by-step.
Log in as Supervisor (no password), reset the admin password in Key Operator Tools. Then disable (also in Key Operator Tools) all authentications. This information is also available in the user manuals, because all settings are done in the User Tools. There's no need to go into SP-modes, that's if the supervisor account works. If not a new NVRAM is needed.
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