Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display stays

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  • patterson70
    Senior Tech

    Site Contributor
    500+ Posts
    • May 2010
    • 595

    #1

    Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display stays

    This 4410L / 3750 fax is showing the red light next to "add toner" and "Cleaning 100%" is staying on the display, does not go away. Put the drum and toner into another machine and no problem, they work fine. Is there a sensor that I cannot find cauisng this? Or maybe the motor not turning the toner cartridge? I cheated the door and removed the toner to see if teh motor turns the toner but it does not do that, not even on the working test unit, so I can't tell if it is engaging. Thanks for any advice!
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9838

    #2
    Re: Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display st

    This Parts & Service manual can be purchased for $12.77 and downloaded immediately after payment from

    Just Manuals ~ The Internet's largest selection of manuals ~ Instant Downloads

    Paul@justmanuals.com

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    • rthonpm
      Field Supervisor

      2,500+ Posts
      • Aug 2007
      • 2847

      #3
      Re: Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display st

      Try swapping or replacing the PCU: they sometimes lock up and give all kinds of strange add toner errors.

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      • patterson70
        Senior Tech

        Site Contributor
        500+ Posts
        • May 2010
        • 595

        #4
        Re: Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display st

        I did take the drum and toner and put them into a test machine and they worked fine, so I don't think it's the drum or toner.

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        • patterson70
          Senior Tech

          Site Contributor
          500+ Posts
          • May 2010
          • 595

          #5
          Re: Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display st

          I also took a drum and toner from the test machine and installed into this problem unit and it still had the red light. I see there is a sensor down inside the opening on the lower right. It looks ok - not damaged. So it is either that or the motor?

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          • patterson70
            Senior Tech

            Site Contributor
            500+ Posts
            • May 2010
            • 595

            #6
            Re: Ricoh 4410L (savin 3750) add toner light stays on and Cleaning 100% on display st

            Down inside where the toners goes there is a sensor arm on the left bottom. I jiggled it a little and then re-installed the toner. Did the trick. Must have been hanging up or something.

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