user account clear

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  • kayjaig
    Trusted Tech
    • Jan 2009
    • 144
    #1

    [Misc] user account clear

    reprocessed a rental machine, how to make a fast clear all all the user names and accounts in the machine correctly. MPC2500
    i did a HDD formatted of user info. However it still show 102/2000 users remain in the memory, but can't access or no way to access to delete it any longer. Please help.
    Last edited by kayjaig; 08-24-2011, 12:19 AM.
    Tags: 200, 2000, access, clear, delete, format, hdd, memory, user
    • teebee1234
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1670
      #2
      Re: user account clear

      Some info may be stored on the DRAM in addition to the HDD. Your best bet is to do a complete format of the entire HDD (sp 5-832-001) and also run SP5-846-50 (User Information Control Service). After formatting the HDD, redownload the stamp data using sp 5-853.


      From the Knowledge Base....
      Execute system copy SP5-846-50: UCS settings Initialize all address books and the user code will also be cleared.
      Last edited by teebee1234; 08-24-2011, 01:35 AM.

        Comment

        • nmfaxman
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1702
          #3
          Re: user account clear

          User tools-system settings-admin tools-address book-highlight delete and select each user then confirm.
          Takes less time than waiting for WIM to delete.
          I had 200 users and it took me 10 minutes to clear all. WIM would have taken me 2 hours.
          Why do they call it common sense?

          If it were common, wouldn't everyone have it?

            Comment

            • KenB
              Geek Extraordinaire

              2,500+ Posts
              • Dec 2007
              • 3944
              #4
              Re: user account clear

              Smart Device Monitor for Admin could wipe out all 102 of those suckers in about 4 mouse clicks.
              “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                Comment

                • nmfaxman
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2008
                  • 1702
                  #5
                  Re: user account clear

                  Good point, but I don't install anything that the customer doesn't really need.
                  SDM stays in process and can slow down the workstation.
                  I install the drivers and or shared folders, then show them how to use it.
                  I teach both WIM and control panel.
                  Installing SDM just causes problems for the user, who need a popup window to know their print job is done. Windows already tells you when something doesn't print.
                  I will now use SDM to do what you said as needed, but uninstall it after I am done.
                  Thanks for the idea.
                  Why do they call it common sense?

                  If it were common, wouldn't everyone have it?

                    Comment

                    • rthonpm
                      Field Supervisor

                      2,500+ Posts
                      • Aug 2007
                      • 2854
                      #6
                      Re: user account clear

                      Originally posted by nmfaxman
                      Good point, but I don't install anything that the customer doesn't really need.
                      SDM stays in process and can slow down the workstation.
                      I install the drivers and or shared folders, then show them how to use it.
                      I teach both WIM and control panel.
                      Installing SDM just causes problems for the user, who need a popup window to know their print job is done. Windows already tells you when something doesn't print.
                      I will now use SDM to do what you said as needed, but uninstall it after I am done.
                      Thanks for the idea.
                      It looks like you're confusing SmartDevice Monitor for Admin with the Client version. The admin version allows for configuration changes to the device while the client version (which isn't that useful in most cases) just reports the status of the machine and jobs. I always keep a copy of the Admin version on my laptop to backup, install, and erase address books and make other changes to customer machines.

                        Comment

                        • kayjaig
                          Trusted Tech
                          • Jan 2009
                          • 144
                          #7
                          Re: user account clear

                          Reinitialize the address that clear them out. Thanks everyone.

                            Comment

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