Cannot find the path

[m3lvz28]

Hi! every one I have some problem regarding scan to folder with mpc 3100,

the problem is I cannot browse the path when I using the computer name in the path for scan to folder, but if I will use IP address it will be fine,
and its only problem for the user using wireless connection.

Have any one face the problem before? Please advice
Thank you!

[Ollie1981]

Re: Cannot find the path

Could be several things but essentially if I read what you put correctly, the copier cannot resolve the computer name to an IP address. But........... if you use the computer's IP address as the path then it works.

Can you browse to other computers on the network via their computer names? Are the customers PCs set up on a domain or a workgroup? Is this laptop a member of the same domain/workgroup as the other computers?

Also I'm assuming using the IP address isn't a viable solution as the PC is a laptop and they let it pick up an available address via DHCP rather than assigning a static IP.

[Eric1968]

Re: Cannot find the path

Fill in the DNS-server in Network Settings. DNS will take take care of name to IP-adress conversion.

[teebee1234]

Re: Cannot find the path

Make sure you have the latest NCS firmware if you're in a Windows 7/Server 2008 environment. If you have access to the TSRC site, use the Global Knowledge Base to find multiple suggestions for the problem.

[m3lvz28]

Re: Cannot find the path

Could be several things but essentially if I read what you put correctly, the copier cannot resolve the computer name to an IP address. But........... if you use the computer's IP address as the path then it works.

Can you browse to other computers on the network via their computer names? Are the customers PCs set up on a domain or a workgroup? Is this laptop a member of the same domain/workgroup as the other computers?

Also I'm assuming using the IP address isn't a viable solution as the PC is a laptop and they let it pick up an available address via DHCP rather than assigning a static IP.


I'm sure that the user laptop is joined to the domain and in the same work group as the others, and its able to be browse and browse other computer, DNS and domain name is provided
Please NOTE: when use wire connection it will be able to browse only wire less that giving me a problem.

[m3lvz28]

Re: Cannot find the path

I'm sure that the user laptop is joined to the domain and in the same work group as the others, and its able to be browse and browse other computer, DNS and domain name is provided
Please NOTE: when use wire connection it will be able to browse only wire less that giving me a problem.

[rsyarcia]

Re: Cannot find the path

I'm sure that the user laptop is joined to the domain and in the same work group as the others, and its able to be browse and browse other computer, DNS and domain name is provided
Please NOTE: when use wire connection it will be able to browse only wire less that giving me a problem.

if all the settings is ok and firmware(updated)then you have to consider the signal strength or any disturbance on the wireless connections. try ping -t the gateway.

[m3lvz28]

Re: Cannot find the path

if all the settings is ok and firmware(updated)then you have to consider the signal strength or any disturbance on the wireless connections. try ping -t the gateway.

OK Sir I will try it! Thanks for the advice.