Mac to MPC3000 printer job pasued

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  • iscott
    Trusted Tech

    250+ Posts
    • Mar 2010
    • 344
    #1

    Mac to MPC3000 printer job pasued

    Customer trying to print from a Mac to a MPC 3000 (Has PS) had been working but now when she prints just says printer paused.
    Tags: 3000, color, customer, job, mac, mpc, mpc3000, pasued, print, printer, prints
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3979
      #2
      Re: Mac to MPC3000 printer job pasued

      Originally posted by iscott
      Customer trying to print from a Mac to a MPC 3000 (Has PS) had been working but now when she prints just says printer paused.
      Is there more than one person connected to the device over the network via a PC? or Mac? Can you connect your laptop, etc.? Can you Ping it? Have you tried reinstalling driver? More info please...

        Comment

        • iscott
          Trusted Tech

          250+ Posts
          • Mar 2010
          • 344
          #3
          Re: Mac to MPC3000 printer job pasued

          Have not been on site yet but I'm suspecting some sort of set up error by the customer. there is another Mac that prints to it fine.

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3979
              #4
              Re: Mac to MPC3000 printer job pasued

              ..Well, then obviously it's something to do with her Mac installation then, and not a problem with the Ricoh

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                • iscott
                  Trusted Tech

                  250+ Posts
                  • Mar 2010
                  • 344
                  #5
                  Re: Mac to MPC3000 printer job pasued

                  Yea but as I have explaned to my wife. If someone pushes print and nothing comes out the copier its a copier problem........

                    Comment

                    • Ricoh HK
                      Technician
                      • Nov 2011
                      • 10
                      #6
                      Re: Mac to MPC3000 printer job pasued

                      All consumers always find the excuse and then call you to solve their computer problem.

                        Comment

                        • rthonpm
                          Field Supervisor

                          2,500+ Posts
                          • Aug 2007
                          • 2848
                          #7
                          Re: Mac to MPC3000 printer job pasued

                          Check and make sure that all of the software updates have been run on the Mac. There was an issue with one of the security updates for 10.6 that caused the CUPS spooler to crash and force all print jobs just to sit paused. If updates are needed, continue to run them until it says that the system is up to date.

                          Gotta love these Macs that 'just work' but never seem to...

                            Comment

                            • turbojetboy
                              Trusted Tech

                              250+ Posts
                              • Aug 2009
                              • 279
                              #8
                              Re: Mac to MPC3000 printer job pasued

                              I have fixed just this problem with this Mac OS X 10.6.8 Supplemental Update

                              Cheers

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