RCG - MPC2000

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  • hmac
    Trusted Tech

    100+ Posts
    • Aug 2009
    • 129
    #1

    RCG - MPC2000

    Hello,

    I have a MPC2051 that has printing problems. I
    therefore put in place an MPC2000, the time to find
    the failure.

    But the MPC2000 to the same printing problems that
    the MPC2051. I concluded that this is just the customer's network! But the web interface of the MPC2000, I have the following message: error connecting RCG.

    This message can be related to my printer problems?
    _________________
     HMac.
    _________________
    Tags: customer, error, interface, mpc, printer, printing, rcg, time, web, work
    • teebee1234
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1670
      #2
      Re: RCG - MPC2000

      RCG = Remote Communications Gate, aka @Remote. These mfp's may have been at a previous site that utilized RC Gate (or may be the factory default to be on, not sure). You can turn it of in SP5816-1, set to "0". It won't have any effect on your printing problem if left on, it's just a nag notification. Do you want to share the printing issue you're having?

        Comment

        • hmac
          Trusted Tech

          100+ Posts
          • Aug 2009
          • 129
          #3
          Re: RCG - MPC2000

          Originally posted by teebee1234
          RCG = Remote Communications Gate, aka @Remote. These mfp's may have been at a previous site that utilized RC Gate (or may be the factory default to be on, not sure). You can turn it of in SP5816-1, set to "0". It won't have any effect on your printing problem if left on, it's just a nag notification. Do you want to share the printing issue you're having?
          My printing problem is:

          I start to feel it working! Then at a more way to print, the file remains in the queue, and the copier on the printer mode, blockmode is "Waiting for data".

          And printing out 5 to 15 minutes later.

          The failure is random. It is possible that I have no problem for a whole day, and the next day I make the fault every hour.
          _________________
           HMac.
          _________________

            Comment

            • TonerMunkeh
              Professional Moron

              2,500+ Posts
              • Apr 2008
              • 3865
              #4
              Re: RCG - MPC2000

              Try turning the network speed down to 10mbps full duplex, the machine might be running too fast for the network.

              Also, try setting user tools / printer features / system tab / memory usage or priority to font instead of frame.
              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

              Hit it.

                Comment

                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900
                  #5
                  Re: RCG - MPC2000

                  Are you printing thru a server or Direct TCP/IP?
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

                    Comment

                    • Eric1968
                      Service Manager

                      1,000+ Posts
                      • Jan 2009
                      • 2458
                      #6
                      Re: RCG - MPC2000

                      Had the same a few years ago. MP C2500 that sometimes could not print. Turned out to be a network device with the same IP-adress as the MP C2500. Sometimes the device (I think a laptop) came online.

                        Comment

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