MP C3500 Hard disk error

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  • sandmanmac
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Feb 2009
    • 3973
    #1

    MP C3500 Hard disk error

    Had a machine go down with a bad HDD. There was no error message, but it never came to ready. I unplugged the drives, and basic copy and fax features were OK. I only had one disk (of another brand) handy, so tried a bit of trial and error, but never got the machine up and running with them connected, and I got errors like SC860, and 925.
    I haven't dealt with replacing drives on a multi-drive unit before, and I read a post somewhere that they need to be a matched set? Is that correct? There were no confirmations on that post, but that would explain my difficulty. I also wonder if there's a max size, as I can only access 80Gb drives and up right now.
    Thanks in advance.
    Tags: 500, bad, c350, disk, error, hdd, set, unit
    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      Re: MP C3500 Hard disk error

      Nothing special, install, go into Service Mode, 5-832 - HDD format "all",
      turn machine off & on. Done. ( of course you dont know which of the 2 drives are bad)
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

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        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3973
          #3
          Re: MP C3500 Hard disk error

          Thanks Jo
          It went off without a hitch today. It had me scratching my head yesterday, before understanding the HDD's had to be a matched set.
          Live and learn

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            • Ollie1981
              Toner Monkey

              250+ Posts
              • Mar 2008
              • 418
              #4
              Re: MP C3500 Hard disk error

              From what I understand the machine uses the two drives in a striped RAID configuration hence the need for matched pairs.

                Comment

                • neergish
                  Trusted Tech

                  100+ Posts
                  • Feb 2008
                  • 177
                  #5
                  Re: MP C3500 Hard disk error

                  Ive gotten away with only changing one of the HDDs in a MPC4500 before, out of desperation mind you one of the pair I had with me was bung.

                  The machine had an SC865 -01 (HDD: Access error) not that the -01 is in the service manual but by process of elimination I figured out the guilty party was the HDD closest to the board, swapped it with the one good one I had left and after formating away she went.

                  I haven't had any issues with the machine since (4 months) but the HDD I used was out of a scrapped MPC4500 so was probably matched.
                  "See if you can rent a spring hook and a phillips screwdriver it will make your life that much easier..."

                    Comment

                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3973
                      #6
                      Re: MP C3500 Hard disk error

                      Originally posted by neergish
                      Ive gotten away with only changing one of the HDDs in a MPC4500 before, out of desperation mind you one of the pair I had with me was bung.

                      The machine had an SC865 -01 (HDD: Access error) not that the -01 is in the service manual but by process of elimination I figured out the guilty party was the HDD closest to the board, swapped it with the one good one I had left and after formating away she went.

                      I haven't had any issues with the machine since (4 months) but the HDD I used was out of a scrapped MPC4500 so was probably matched.
                      Yes, One from the same make machine wouldn't be an issue i don't think. My trouble was, that I only had a completely different make (Seagate) that I was trying to replace it with, and didn't have access to any parts machines or otherwise. I picked up a couple new ones from my local electronics shop and all was good. I figured new ones would be a more long-term solution too

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