Our Savin dealer sent multiple techs out and they never did solve the problem. They told us it was our network causing the problem, so we put the copier/scanner on its own network and it worked for about a week and then.....same problem! We ended up buying a new machine.
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I made some progress.
this is what the system is setup as.
- The server is windows 2003 setup with domain
- Clients are logging in as remote profile on Domain.
- ScanRouter v2 is installed on server and is successfully communicating with Ricoh copier providing as Delivery Server.
- DeskTopBinder Lite & Auto Document Link is installed on Clients.
- all firewalls are off!
Problem: Auto Document Link sees the 'Delivery Server' on server, but gets "connection to the server has failed" when you try to connect to it.
I did a change up, testing client to client, moving software etc . . , finally got a hit. when I log into a client locally with the same login/pass as an admin on Server, it worked.
So it looks like a permission problem on server.
now I need to figure out how to do this without compromising the security on the server, read some more and now notice this in ScanRouter system requirements it says:
- Do not install ScanRouter V2 Lite in a computer used as mail server, Web server, database and so on.
- For Windows NT server or windows 2000 server, install ScanRouter V2 Lite in a stand-alone server. Do not install it in a primary domain controller or backup domain controller.
ok! so there is my answer!
looks like I need to put ScanRouter on another computer.
that sucks they write a program for server and you can't put it on a server.Comment
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