MPC 2800 no paper in the 2nd-4th tray

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  • z_ming
    Technician
    • Jul 2011
    • 31

    #1

    MPC 2800 no paper in the 2nd-4th tray

    hello, i've a problem whith Ricoh MP C2800. when the copy wakes up from energy-save mode ,the panel displays no paper in the 2nd,3rd,4th paper tray.but actually there are full of paper in the tray . it just the motor won't lift . i pull out the paper tray , then push into backward . the motor lift again ,it works fine . otherwise it just displays no paper . there are no sc code displayed.i can't figure out ,any suggestion i'll be aprreciated
  • z_ming
    Technician
    • Jul 2011
    • 31

    #2
    Re: MPC 2800 no paper in the 2nd-4th tray

    i update the engine,system/copy firmware ,no difference .i need help

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    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900

      #3
      Re: MPC 2800 no paper in the 2nd-4th tray

      Firstly, the trays dont lower unless you run out of paper or open the tray, so it is strange that coming out of ES the trays need to be raised. But for whats its worth:
      Put the machine into ES, put a meter on the lift motor and bring it out of ES. If 24V appears, replace the motor, if not replace the IO board.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

      Comment

      • neergish
        Trusted Tech

        100+ Posts
        • Feb 2008
        • 177

        #4
        Re: MPC 2800 no paper in the 2nd-4th tray

        What is the state of the end paper sensors in 2 those trays? Dusty, missing, knocked out of place?
        "See if you can rent a spring hook and a phillips screwdriver it will make your life that much easier..."

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