MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

Have you tried feeding different size paper and making sure the paper is set correctly in paper tray settings.

i tried A4 and A3,not others

[Counsel]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

You can check your firmware versions from the Service mode, SP 7801 engine is 002 make sure thats 3.14.14 or higher its up to like v5 something now.

I would also check sp 7403 the last SC codes make sure you don't have an 999 codes listed. I am curious what promted the service call was it the 672 code or jamming. You said you replaced teh SD card but where did you get the new card from I don't think you can just throw in any ol SD card, any 999 codes in the sc history could indicate the wrong type SD card installed and if that happens you could have all sorts of issues.

We should back track to your original problem if the customer was not having jam issues before and the initial problem was the 672 error we should make sure this issue was resolved properly, you replaced the SD card you said but where did it come from, and did you follow the replacement procedures. Now if the initial problem was jamming and the sc672 was caused during repair then its likely the jamming wasnt a firmware issue to begin with. Go back to the begining as to what prompted the call and did jamming issues start after trying to resolve something else.

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

ha ur reply is really very professional, i learnt a lot from your reply
SC672 is the first ,after checking we replaced sd card (from my friend's MP1350), then the machine can start without SC672,but new problem shows up:1.jam 2.not alarm when open the front door ,so we execute sp5801 to clear all record
so maybe the problem is using wrong SD card , but i dont understand the relationship between SD card and jam .
another problem is the led on BCU doesnt blink right , i dont know it's before or after replacing SD card.

i will check sp7801 when i am back to office, and about sp7403 i have executed once, several j053 and one code about drum i dont remember exactly, i will check again.

Thanks again

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

http://www.copytechnet.com/forums/ricoh-savin-gestetner/14075-mp-1100-a.html

cobiray said "Also make sure you update ALL the firmware and not just the Engine and System. I've had some of the most recent generations exhibit strange symptoms (codes, jamming, unable to enter tech mode) when not updating all the firmware."in the post, and this is why i am thinking about the firmware, sometimes no codes but it just dont work correctly ,so confused

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

about the SD card replacement procedure I really dont know how , i just put them in the slot

[teebee1234]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

As Counsel posted, there are a couple of System firmware updates that address sc672 errors. When you do update the firmware, you must do the System and Engine together as a set first, then reboot and install the rest. They must all be a minimum version, follow the procedure set forward or you will damage the card and get an SC672 error. If you need to replace the System SD card, the part number is B2345530. Check your message box for more info.

[Counsel]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

Was this the system card in slot 1, if it fails I think you have to get a new one I dont think you can take one from another machine at least not a machine with a different model a b234 to a b234 maybe would work but you put in a b235 card for a b234, if there was a difference in system software this might cause conflicting issues I am not real sure but i don't think its one of those things you can swap with different versions.

I think I would put the original card back in. See if the machine reverts back the 672 error, then attempt a firmware update to see if it resolves that error, or check the items related to the code. I wouldnt swap System SD cards without trying all other parts related to that error. Thats me anyway, I dont know a ton about the system, but I haven't ever had to replace the system card.

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

very shamed to tell you that the SP7801 shows the engine version is D1015223C 5.22.20 ,but machine i get SD card from is B234 3.n

I checked the machine again and found something :
1. mp9000 engine 1015223C 5.22.20
2.BCU on MP9000 has two NO.,PW NO.:B234 5221A ASSY NO.:B2345220N

Look at service manual the D101's BCU NO. should be D101 5220 ,so it seems like the machine trying to update to D101 but failed, and then as you said the SD card was damaged, and the BCU woked wrong now.

Detail Information about SP7801 on the MP9000:
System/copy B234 5541C 1.07
Engine D101 5223C 5.22.20
Lcdc B234 5322C 2.01
Adf B301 5103A
NIB B234 5542A 5.09C
BIOS B234 5555B OABEP046
PRINTER B840 5521F 1.11
SCANNER B840 5510C
Detail Information about the BOARDS on the MP9000:
BCU ASSY NO. B234 5220N PW NO. B234 5221A
IOB only one NO. B234 5241D
AC DRIVE PW NO. B234 5411 ASSY NO. B234 5410A
NVRAM B234 5506B
CW B234 5501

So I think maybe i should downgrade the machine because there is no D101 BCU on it.

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

Thanks to teebee for your detail information and the message box!

Now the problem is the MP9000 has a B234 BCU & D101 engine firmware, and others system lcdc..seems like lower version.

I am wondering whether i can update the firmware to D101 without D101 BCU or to down grade the firmware to fit B234 BCU.

[teebee1234]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

The updated firmware is to make the B234 use the same firmware as the D101, so you will see a mix of the 2 types (B&D). Looking at the list you posted, the Engine and LCDC firmware are OK but the System and most of the others are not. If you haven't already done so, try installing the latest System and Engine (again) only. After that then you need to install the rest of the firmware to a minimum level per the chart in the Technical Bulletin. If you have followed the procedure correctly and still get the SC672, then you will probably have to replace the System SD card and start fresh (part number B2345530).

************************************************** ************************************************** ************
When updating the current B234/B235/B236 series to this new B234/D101 level, all of the following firmware
levels listed below must be upgraded together as a set.
I CRITICAL: Failure to follow the procedure listed below will result in damage to the machine’s system
card, causing an SC672.
UPDATE PROCEDURE:
Use the following procedure to update the firmware to this most current B234/D101 level.
1. First, insert the firmware SD Card containing the firmware levels listed below and update only the
”System” and “Engine” firmwares simultaneously.
2. After successfully updating the “System” and “Engine” firmwares, power down the unit.
3. Remove the firmware SD Card and confirm that the machine boots up normally to a Ready
Condition.
4. Turn OFF the unit, re-insert the firmware SD Card and update each remaining firmware individually.


NOTE: When updating the “LCDC” firmware, this firmware may take up to 20 minutes to complete.
DO NOT TURN THE MACHINE “OFF” UNTIL THE “LCDC” FIRMWARE UPDATE IS
COMPLETE. If the machine is powered “OFF” before the “LCDC” firmware update is
complete, damage to the OPU board may occur.


SD Scanner (Scanner) B8405560 Ver.b3_2.19 or later
SD Printer (Printer) B8405523 Ver.5.21 or later
Network DocBox (NetFile) NFA B8405580 Ver.1.00 or later
Web Support (WebSys) B8405570 Ver.1.21 or later
WebUApl (WebUApl) B8405590 Ver.2.02 or later
System/Copy (System) D1015541 Ver.5.20.2 or later
Network Support (NCS) D1015542 Ver.5.73 or later
Animation D1015544 Ver.1.06 or later
Engine (Engine) D1015223 Ver.5.19:20 or later
Language Install (Language) B2345329 D Ver.2.01 or later
OpePanel.EXP(LCDC)[NA] B2345321 C Ver.2.01 or later
Option PS3 (PS) B6135130 Ver.1.00 or later

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

Great Thanks to teebee!!!!!!!!

This means I can continue to use the B234 BCU with the machine, it's really a good news to me . I read the PDF you post but not carefully enough, thanks for the sencond remind!

I am a newer to Ricoh MP series, just learnt a lot from you brothers, thanks to teebee,Counsel,watson and Eric!

[Counsel]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

Glad its on the right track. Let us know how it comes out after your firmware updating.

[spaceman99]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

sc672:
i thought this was caused by 1 of 3 things
The Controller PSU. the little psu at the bottom of the controller. I always replace both PSU's. Changing the fuse on the Cnt PSU just makes it pop again.

The interface board that the HDD connects to.
672 can also be caused by the wiring loom on the back of tray 1. It wears.

Good luck.

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

Glad its on the right track. Let us know how it comes out after your firmware updating.

yes i will be back here with the result, thanks Counsel for your help!
i ordered a 32M SD card and i am waiting , maybe i will get it tomorrow ^*^

[stablejack]

Re: MP9000 SC672 then jamming at b2 everypage,firmware upgrade?

sc672:
i thought this was caused by 1 of 3 things
The Controller PSU. the little psu at the bottom of the controller. I always replace both PSU's. Changing the fuse on the Cnt PSU just makes it pop again.

The interface board that the HDD connects to.
672 can also be caused by the wiring loom on the back of tray 1. It wears.

Good luck.

thanks spaceman!
I will try to update the firmware tomorrow, if i successfully update it but failed to fix it i will try your methods.