I had above trouble, smtp connection test is OK,Scan file status stated completed. They had 4 machines had same above symton after IT changed something on Servers, someone have ideas ?
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Re: Scan to email completed but it can not be seen on PC
Yeah, the SMTP server is receiving the email and not forwarding it to the recipient. Customer's IT problem all the way.It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
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Re: Scan to email completed but it can not be seen on PC
IT may be blocking the attachment file type.sigpic
You never realize how cheap a professional is until after you let an amateur do it.
A+; Network +; PDI+Comment
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Re: Scan to email completed but it can not be seen on PC
Agree 100%. I had this happen a few months back where the client's IT company had changed "something" in the email settings that blocked my original config. from being received on their server. I proved it by sending an email to myself, and to the owner on an email account outside their network, and it went through. I'm not sure what they changed, but it was definitely on their endComment
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Re: Scan to email completed but it can not be seen on PC
Maybe the mailserver dumps the mail in the Spam-box. Or maybe the machine needs an account on the server. So, not your problem!Comment
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Re: Scan to email completed but it can not be seen on PC
If your customers IT provider is using Exchange 2007 or 2010, then this document might help.
Email with Exchange 2010.pdfPlease don't ask me for firmware or service manuals as refusal often offends.Comment
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