ricoh mpc 2550 dropping conection

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  • iscott
    Trusted Tech

    250+ Posts
    • Mar 2010
    • 344
    #1

    ricoh mpc 2550 dropping conection

    Mp c 2550and dropping of network
    Customer just moved office machine was working fine prior to this
    IP IS 10.0.0.10 I have been told thus may have something to do with the problem.
    This machine will just drop off the network then reboot the machine and it comes back on for a little while. This environment is very secure sonicwalls ect. Any help?
    I'm using my DROID so if I miss type anything I apologize....
    Tags: None
    • Eric1968
      Service Manager

      1,000+ Posts
      • Jan 2009
      • 2458
      #2
      Re: ricoh mpc 2550 dropping conection

      Maybe there's a device with the same IP-adress as the machine.

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Re: ricoh mpc 2550 dropping conection

          Originally posted by Eric1968
          Maybe there's a device with the same IP-adress as the machine.
          This was my first thought. Try pinging with the machine off line.
          Might also be a bad switch. Re seat the controller to be sure something didn't bounce out of position during the move.
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

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            • Herrmann
              Senior Tech

              Site Contributor
              500+ Posts
              • Jan 2006
              • 792
              #4
              Re: ricoh mpc 2550 dropping conection

              I second erics opinion; disconnect the mashine and use an ip scanner to browse the network.
              If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

                Comment

                • teebee1234
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2008
                  • 1670
                  #5
                  Re: ricoh mpc 2550 dropping conection

                  This can be fixed in many instances by changing your network speed (in User Tools) from 'Auto Select' to a static speed. I generally change it to 10Mbps Half Duplex, but others have posted using other settings too with success. Wouldn't hurt to make sure the networking firmware is up to date also.
                  Attached Files
                  Last edited by teebee1234; 02-27-2012, 08:11 PM.

                    Comment

                    • Eric1968
                      Service Manager

                      1,000+ Posts
                      • Jan 2009
                      • 2458
                      #6
                      Re: ricoh mpc 2550 dropping conection

                      At the bottom line of the display the machine should tell if another device is using the same IP-adress as the machine.

                        Comment

                        • iscott
                          Trusted Tech

                          250+ Posts
                          • Mar 2010
                          • 344
                          #7
                          Re: ricoh mpc 2550 dropping conection

                          There are times when you can't ping the IP at all so I've assumed there was no conflict.
                          There was no message on the screen about a conflict.
                          It can be printing and reciveing a job and you can not ping the machine.

                            Comment

                            • mrwho
                              Major Asshole!

                              Site Contributor
                              2,500+ Posts
                              • Apr 2009
                              • 4299
                              #8
                              Re: ricoh mpc 2550 dropping conection

                              If there was a major change in the network environment, you can always try to reset the network data via the propper SP5801 and then reconfigure the NIC.
                              ' "But the salesman said . . ." The salesman's an asshole!'
                              Mascan42

                              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                              Ibid

                              I'm just an ex-tech lurking around and spreading disinformation!

                                Comment

                                • jtyler
                                  #9
                                  Re: ricoh mpc 2550 dropping conection

                                  Originally posted by iscott
                                  Mp c 2550and dropping of network
                                  Customer just moved office machine was working fine prior to this
                                  IP IS 10.0.0.10 I have been told thus may have something to do with the problem.
                                  This machine will just drop off the network then reboot the machine and it comes back on for a little while. This environment is very secure sonicwalls ect. Any help?
                                  I'm using my DROID so if I miss type anything I apologize....

                                  I am having a similar problem but with wireless only. When i switch Lan Type back to ethernet it works fine. This only started hapenning after a new DSL wireless modem/router was installed. It is in the same room room as the wireless router. Has a 96% signal. all security settings are set and can ping with success. after a short time it gone. cant print and wont ping?

                                  did you ever resolve your issue ?

                                    Comment

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