Ricoh 2045 print problem

[Rick]

This machine has to be turned off then on again in order to get it to print every job . Is this a printer problem or a computer problem . The customers IT personell are blaming it on the Ricoh .

[jonhiker]

Re: Ricoh 2045 print problem

The first thing is to hook up a laptop directly to the Ricoh and see if that duplicates the issue.
If it does, then your looking at either a RAM or controller issue. If not, then it is in their network.

[Jomama46]

Re: Ricoh 2045 print problem

Do you get a red light error message? Have you tried an updated driver? Have you matched the driver to the O/S? Jonhiker offers a good first start.

[Mooseface2r]

Re: Ricoh 2045 print problem

try turning off SNMP under port configuration. iv had it on these older ricOhs where the cant communicate with the pc properly and it will tell the pc it is offline. when restarting the copier it works for a short wile until the SNMP kicks in.

[tcs04]

Re: Ricoh 2045 print problem

This machine has to be turned off then on again in order to get it to print every job . Is this a printer problem or a computer problem . The customers IT personell are blaming it on the Ricoh .

As suggested, try the laptop, also unplug the RJ45 and ping the I.P of the machine (I assume it's a static address?)

[NeoMatrix]

Re: Ricoh 2045 print problem

:: I.T.issue ::
Could be a run away process in the print spooler software. The solutions is to delete the locked print job.
Check the customer is not running two identical printer drivers. IE. one driver on their server and the same one on their local machine(s).
This may cause a Bull-Run effect as the software semiphore lock and release chase each other for priority to print first.

[KenB]

Re: Ricoh 2045 print problem

It's been a few years, but when this machine first came out it had this issue.

The lockup was caused by print jobs where the application had to send the fonts instead of using the built in ones. Instead of being flushed from RAM after each job, the downloaded fonts would stay there. After the RAM eventually filled up printing stopped. The only way to get it working again was to reset power.

The fix was updated PCL firmware.