customer is getting bold letters only on pdf files only when printing, and its always the same sentences. i have updated all the firmware with no luck.
-
-
Re: mpc 3500 pdf printing issues
we had this issue a couple of times and our IT guy had the customer use CutePDF and that resolved the issue. hope this helps.
Old Crow -
Re: mpc 3500 pdf printing issues
I bet it's a problem with the PDF file(s) then. Usually there are two possible issues:
- text color isn't black or accurate grey -> text will be mixed with c/m/y/k and looks thick with no sharp contours
- text is generated as graphic (not vector) -> try zoomin in to the document at the computer -> improper text will look "pixelated" proper text remains sharp no matter how much you zoom in
There are some ways to improve the quality with driver settings (resolution/graduation/trial&error) but the best way is to make shure the PDFs has been created properly.
If it's OK for your customer you can upload a sample PDF so we can have a look as well.Comment
-
Re: mpc 3500 pdf printing issues
Posted the exact problem here myself a couple months back. I don't recall the reasoning exactly, but it was basically that the machine didn't recognize the exact font within the document, and used it's own internal fonts to re-produce it as best it could. The bottom line is, that I was told that installing Postscript might solve the problem, and it did.
I'm sure someone more knowledgeable in this area than myself will be along shortly to explain it better than I can.
Although I do find the idea (above) of trying a different PDF Reader/writer interesting. Anyone have any more input on that?Comment
-
Re: mpc 3500 pdf printing issues
I'm not a fan of the adobe reader myself but not because of printing issues - it's just that I find this software too heavyweight for what it does. I usually use sumatra PDF to open/read/print PDF files but these are usually just manuals.
But @topic: It's hard to post suggestions without having a chance to perform an analysis of the PDF files. In case these aren't generated properly, every action you perform on the machine is - more or less - some sort of workaround. I usually ask the customer to send me a sample file so I can look into it and maybe try a test run in the shop with different machines/drivers. Depending on the results I need to decide if it makes sense to fix a hardware/software problem, upgrade the amchine with PS3 or - what I usually end up with: Explaining the customer what's wrong with the document.Comment
-
Re: mpc 3500 pdf printing issues
We were always taught that whenever Adobe is in the mix, load Postscript driver. That normally eliminates any possible font issues.Press the GREEN button!!Comment
-
Re: mpc 3500 pdf printing issues
i have been able to resolve certain issues with pdf's by using "print as image" when printing.
check out this webpage
Comment
-
Re: mpc 3500 pdf printing issues
This can also help with PDF issues. If you or the customer have access to a full version of Acrobat, save the file as a PostScript file (.ps) and then open that file after saving. The Acrobat Distiller will then re-create the PDF using local fonts. I've had the solve multiple issues with custom fonts or corrupted documents.Comment
Comment