Printing problem on Ricoh mp2000

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  • Gesttech
    Trusted Tech
    • Oct 2009
    • 123
    #1

    Printing problem on Ricoh mp2000

    Hi to all

    My problem was when client print on ricoh Mp2000sp, no print-paper get out & the green light in front dont lit.
    No password are set on printer. All network setting are good.
    But scan to folder & On web image is ok. i also check on usb no print get out.

    What are the problem & need replacement? The Controller board, Memory or sd card printer/scanner.

    Help PLs

    Thanks...............
    Tags: None
    • rthonpm
      Field Supervisor

      2,500+ Posts
      • Aug 2007
      • 2847
      #2
      Re: Printing problem on Ricoh mp2000

      Does the job log in the web interface show any errors? Check for user codes registered in the address book.

        Comment

        • mikedci
          Trusted Tech

          100+ Posts
          • Jul 2010
          • 227
          #3
          Re: Printing problem on Ricoh mp2000

          Check the driver and make sure its set to the correct port.
          Make sure you're using the correct driver...PCL/DDST.

            Comment

            • sharpmind
              Trusted Tech

              250+ Posts
              • Sep 2009
              • 478
              #4
              Re: Printing problem on Ricoh mp2000

              I have encountered the same problem in Aficio 2027.Only scanning was working.Replacing the memory and the controller board didn't work.So what I did, I replaced the NVRAM and it worked. Now my question is, have you tried to replace the NVRAM? Or, try to reload/update the firmware.

                Comment

                • rsyarcia
                  Hair Straightener Tech

                  500+ Posts
                  • Feb 2008
                  • 711
                  #5
                  Re: Printing problem on Ricoh mp2000

                  Originally posted by mikedci
                  Check the driver and make sure its set to the correct port.
                  Make sure you're using the correct driver...PCL/DDST.
                  agree! check the port and try to use pcl6,pcl5e,rpcs. Use a peer to peer connection to isolate the problem.
                  Nobody is perfect..

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2444
                      #6
                      Re: Printing problem on Ricoh mp2000

                      If the machine doesn't print but scan doesn't neccessarily say that everything at the customers site is OK. Just hook up your notebook in case of doubt and see how it goes from there.

                      If you're shure that the machine has a problem you can start with these steps:

                      - updateing/rewriting the firmware as already suggested
                      - Is the printer/scanner SD card in the correct slot? (slot 1 I think)
                      - What does the status of the printer/scanner say in the web interface/mainpage
                      - Performing all "memory clear" sub-SP's except enginge (SP5-8?? I think)

                        Comment

                        • sandmanmac
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Feb 2009
                          • 3964
                          #7
                          Re: Printing problem on Ricoh mp2000

                          Originally posted by Gesttech
                          Hi to all

                          My problem was when client print on ricoh Mp2000sp, no print-paper get out & the green light in front dont lit.
                          You didn't say whether or not the machine worked before, or what may have led to this problem?
                          Have the NIC and USB ever been enabled?

                          NIC:SP5-985-001 set to "1"
                          USB: SP5-985-002 set to "1"

                          Otherwise, I also agree with a memory clear as Gift suggested

                            Comment

                            • Gift
                              Service Manager

                              1,000+ Posts
                              • Mar 2011
                              • 2444
                              #8
                              Re: Printing problem on Ricoh mp2000

                              Good hint - even if I don't know if you can access the web interface if the NIC is disabled.

                                Comment

                                • Ricohlovers
                                  Technician

                                  50+ Posts
                                  • May 2009
                                  • 59
                                  #9
                                  Re: Printing problem on Ricoh mp2000

                                  Originally posted by Gift
                                  Good hint - even if I don't know if you can access the web interface if the NIC is disabled.
                                  That so true, you cannot use the scan function if the NIC is disabled.

                                    Comment

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