Connectivity on a Ricoh C2050

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900
    #1

    Connectivity on a Ricoh C2050

    The was a used machine that I checked out in the office but didn't check the print scan. On delivery I couldn't pick up a DHCP address and even with a static IP could not ping the gateway or ping in. I connected my laptop with a cross over cable and couldn't connect that way either. I connected my laptop to the patch cable going to the wall and was able to connect to their network.
    So I tested another controller board in another 2050 in the office and it worked so I took it out to the customer, installed it and got the same results!
    I cleared the NCS setting in SP5801-11, reset the IP and still banging my head against the wall. When I replaced the controller board, I put the original 2 NVRAMs in the replacement board..
    The controller is connected to the BCU but since the rest of the machine is working very well, I don't see the connection between the two.
    I am hoping someone can think of something else to replace or try in lieu of replacing the BCU.
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+
    Tags: None
    • Gift
      Service Manager

      1,000+ Posts
      • Mar 2011
      • 2444
      #2
      Re: Connectivity on a Ricoh C2050

      Have you checked if NIB support is disabled via SP? (I'm not shure if one can see the ip/network settings in user tools then). BCU sounds quite unlikely to me. If you have another MPC2050 to play around you could print the SMC-non default pages on both machines and compare these. You could also try using the factory-sp sheet. Last but not least - you could try installing the controller board into your test machine and check if the issue moves or stick.

      Final thoughts: Backup/Upload NV ram dara, perform a complete memory clear reset, check/re-enter all relevant non-default values from factory sp sheet.

        Comment

        • teebee1234
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2008
          • 1670
          #3
          Re: Connectivity on a Ricoh C2050

          Originally posted by Gift
          Have you checked if NIB support is disabled via SP? (I'm not shure if one can see the ip/network settings in user tools then). BCU sounds quite unlikely to me. If you have another MPC2050 to play around you could print the SMC-non default pages on both machines and compare these. You could also try using the factory-sp sheet. Last but not least - you could try installing the controller board into your test machine and check if the issue moves or stick.

          Final thoughts: Backup/Upload NV ram dara, perform a complete memory clear reset, check/re-enter all relevant non-default values from factory sp sheet.
          SP5-985-1 (On Board NIC), the factory default is "0"(disabled). Should be "1", selecting "2" will work but will prevent the WIM from being accessed. If this machine was returned from a previous customer, I'm guessing someone reset everything back to factory defaults when clearing out clearing out their info.

            Comment

            • Jomama46
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Apr 2008
              • 2900
              #4
              Re: Connectivity on a Ricoh C2050

              Good ideas, thanks Gift and Teebee.
              sigpic
              You never realize how cheap a professional is until after you let an amateur do it.
              A+; Network +; PDI+

                Comment

                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900
                  #5
                  Re: Connectivity on a Ricoh C2050

                  Damn, I got all excited about 5985 but alas that was not the answer.
                  The boss wants to just exchange it as we have one that just came in that is configured the same. I am going to check the shit out of this one and then when the dog comes back in I'll be able to work on it here in the shop. Yeah, I dont see the BCU as the answer either and as much as it hate CRAMING, it is a viable alternative. (of last resorts)
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

                    Comment

                    • teebee1234
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jul 2008
                      • 1670
                      #6
                      Re: Connectivity on a Ricoh C2050

                      Dang, hoping it would be an easy one for you too! The only thing similar that I had was a few months ago on an MPC400SR. I could program all of the information in the device but couldn't connect to the network for the life of me and wouldn't pick up an IP using DHCP. Turned out to be the NVRAM of all things (after I replaced just about everything else).

                        Comment

                        • Jomama46
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Apr 2008
                          • 2900
                          #7
                          Re: Connectivity on a Ricoh C2050

                          Shades of the Gift man
                          sigpic
                          You never realize how cheap a professional is until after you let an amateur do it.
                          A+; Network +; PDI+

                            Comment

                            • Eric1968
                              Service Manager

                              1,000+ Posts
                              • Jan 2009
                              • 2458
                              #8
                              Re: Connectivity on a Ricoh C2050

                              Maybe the first customer switched on access control?

                                Comment

                                • Jomama46
                                  Field Supervisor

                                  Site Contributor
                                  2,500+ Posts
                                  • Apr 2008
                                  • 2900
                                  #9
                                  Re: Connectivity on a Ricoh C2050

                                  No access controls
                                  sigpic
                                  You never realize how cheap a professional is until after you let an amateur do it.
                                  A+; Network +; PDI+

                                    Comment

                                    • df3036
                                      Trusted Tech

                                      100+ Posts
                                      • Feb 2009
                                      • 109
                                      #10
                                      Re: Connectivity on a Ricoh C2050

                                      Something to look at. Different combos of network speeds and full/half duplex modes will give network errors.

                                      ethernet_performance_4.jpg
                                      Just a thought. Sorry, posting from mobile.

                                      https://tscweb.custhelp.com/app/answ...10/kw/ethernet speed/p_li/cF91c2VyaWQ9ZGF2aWRfZmVybmllQHdpbHNvbi5jYSZwX2VtYW lsLmFkZHI9ZGF2aWRfZmVybmllQHdpbHNvbi5jYSZwX3Bhc3N3 ZD05MDIzNyZwX25hbWUuZmlyc3Q9REFWRSZwX25hbWUubGFzdD 1GRVJOSUUmcF9jY2ZfMTE4PTkwMjM3JnBfY2NmXzExNz1XSUxT T04nUyBPRkZJQ0UgU09MVVRJT05TJnBfY2NmXzU9MTIzOCBBTU JFUiBEUi4mcF9jY2ZfMTE5PVRIVU5ERVIgQkFZJnBfY2NmXzEy MD1PTiZwX2NjZl84PVA3QiA2TTUmcF9jY2ZfMTMxPTAxMDUzOD MwNzUwMDAwJnBfY2NmXzEzMj1BJnBfY2NmXzEzMD1BJnBfbGlf cGFzc3dkPXIxYzBoMW50M2dyYXQxMG4mcF9yZWRpcmVjdD0mcF 9saV9leHBpcnk9MTMzMzQxOTg0Ng%3D%3D
                                      Kittens give Morbo gas.

                                      A+, Network+, Server+, PDI+

                                        Comment

                                        • Ralph S
                                          #11
                                          Re: Connectivity on a Ricoh C2050

                                          On the IP Config page what is the IPsec set to? Change it. It should be inactive.

                                            Comment

                                            • df3036
                                              Trusted Tech

                                              100+ Posts
                                              • Feb 2009
                                              • 109
                                              #12
                                              Re: Connectivity on a Ricoh C2050

                                              Legible Chart.


                                              duplex mismatch.jpg
                                              Kittens give Morbo gas.

                                              A+, Network+, Server+, PDI+

                                                Comment

                                                • Jomama46
                                                  Field Supervisor

                                                  Site Contributor
                                                  2,500+ Posts
                                                  • Apr 2008
                                                  • 2900
                                                  #13
                                                  Re: Connectivity on a Ricoh C2050

                                                  couldnt read the chart but I understand the concept. I cleared the ncs settings with 5801-11
                                                  sigpic
                                                  You never realize how cheap a professional is until after you let an amateur do it.
                                                  A+; Network +; PDI+

                                                    Comment

                                                    • Jomama46
                                                      Field Supervisor

                                                      Site Contributor
                                                      2,500+ Posts
                                                      • Apr 2008
                                                      • 2900
                                                      #14
                                                      Re: Connectivity on a Ricoh C2050

                                                      Originally posted by df3036
                                                      Legible Chart.


                                                      [ATTACH=CONFIG]15073[/ATTACH]
                                                      That one I can read, thanks
                                                      sigpic
                                                      You never realize how cheap a professional is until after you let an amateur do it.
                                                      A+; Network +; PDI+

                                                        Comment

                                                        • df3036
                                                          Trusted Tech

                                                          100+ Posts
                                                          • Feb 2009
                                                          • 109
                                                          #15
                                                          Re: Connectivity on a Ricoh C2050

                                                          This is set in User Tools. NCS reset may not touch the UT setting...
                                                          Kittens give Morbo gas.

                                                          A+, Network+, Server+, PDI+

                                                            Comment

                                                            Previous 1 2 template Next
                                                            Working...