SC 0501

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  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900
    #1

    SC 0501

    A customer called me to report they couldn't copy or print and this code was on the screen. I had them reboot and it started working.
    Question is: I see there are 4 digit SC's in the fax section but none starting with 0. and I cant find any other 4 digit codes at all. This is an MP2852SPF.
    WTF?
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+
    Tags: None
    • Gift
      Service Manager

      1,000+ Posts
      • Mar 2011
      • 2384
      #2
      Re: SC 0501

      4 digit SC is indeed a case of WTF..

      I know 501 as a malfunction of the first drawer. Maybe the customer can send you a picture or you try guiding him to the SP mode -> SC code history, check if that tells something else. You could also ask if the machine displays a wrench in the display icon for the first drawer (to see if it's SC501 after all).

        Comment

        • TonerMunkeh
          Professional Moron

          2,500+ Posts
          • Apr 2008
          • 3868
          #3
          Re: SC 0501

          I'm willing to bet it was an SC501 too. I wonder if the customer just misquoted the number, possibly a case of Chinese photocopier whispers?
          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

          Hit it.

            Comment

            • Jomama46
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Apr 2008
              • 2900
              #4
              Re: SC 0501

              Gift, I am reluctant to guide a customer into the Dark Hole of SPs. I will wait until a tech goes out there and then they can bring back a SC report.
              This is one of those high security places that it takes a half hour to get into so as long as its solved for now, I am content to wait it out.
              I am inclined towards the 501 also. But as it is a "B" code that wont kill the machine just that tray. And they couldn't copy or print at all.
              I will post more when I have more info.
              sigpic
              You never realize how cheap a professional is until after you let an amateur do it.
              A+; Network +; PDI+

                Comment

                • Gift
                  Service Manager

                  1,000+ Posts
                  • Mar 2011
                  • 2384
                  #5
                  Re: SC 0501

                  I'm curious about the end of this story^^

                  If the system has a setup with only 2 trays (or other trays disabled for automatic paper selection) and the customer has not much knowledge about the user tools it's not uncommon if they say "we can't print/copy..." Guiding the customer through the SP is always something that has to be considered well of course.

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