Ricoh Aficio 3245C blank screen

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  • LennoxD
    Technician
    • Sep 2011
    • 82

    Ricoh Aficio 3245C blank screen

    Turn on copier and blank screen. Power light is on. Hears as if the hard drive is on but nothing else. any suggestion?
  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900

    #2
    Re: Ricoh Aficio 3245C blank screen

    Is it warming up (is the fuser unit warm) Do the 10 key buttons beep?
    If these are happening it is probably a bad LCD screen. If not it may be a controller,
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

    Comment

    • rsyarcia
      Hair Straightener Tech

      500+ Posts
      • Feb 2008
      • 711

      #3
      Re: Ricoh Aficio 3245C blank screen

      Originally posted by LennoxD
      Turn on copier and blank screen. Power light is on. Hears as if the hard drive is on but nothing else. any suggestion?
      Disconnect all the options, turn-on the machine then check the output of the power supply if there is 24 volts.
      Nobody is perfect..

      Comment

      • LennoxD
        Technician
        • Sep 2011
        • 82

        #4
        Re: Ricoh Aficio 3245C blank screen

        no keys beep. Yes there is 24 volts.

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900

          #5
          Re: Ricoh Aficio 3245C blank screen

          If it is warming up I would replace the LCD Controller board (not the screen) if its not warming up replace the main controller.
          What was going on with the machine before this problem?
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

          Comment

          • LennoxD
            Technician
            • Sep 2011
            • 82

            #6
            Re: Ricoh Aficio 3245C blank screen

            Black toner would not load. Keeping giving message replace black toner.. machine was down for a few weeks while customer ordered toner. When machine was turned on when new toner arrive that was when it was noticed that the screen was blank and only the power LED came on and no warm up

            Comment

            • Jomama46
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Apr 2008
              • 2900

              #7
              Re: Ricoh Aficio 3245C blank screen

              I have to say it. There is a wheel on the left side of the control panel that controls screen brightness. I am sure you have already twisted the crap out of that.
              Aside from that, I think you have a board problem, BCU or controller.
              sigpic
              You never realize how cheap a professional is until after you let an amateur do it.
              A+; Network +; PDI+

              Comment

              • rsyarcia
                Hair Straightener Tech

                500+ Posts
                • Feb 2008
                • 711

                #8
                Re: Ricoh Aficio 3245C blank screen

                Originally posted by Jomama46
                I have to say it. There is a wheel on the left side of the control panel that controls screen brightness. I am sure you have already twisted the crap out of that.
                Aside from that, I think you have a board problem, BCU or controller.
                Agree with JOMs...
                also sometimes HD issue you scan remove the it to test.
                Nobody is perfect..

                Comment

                • LennoxD
                  Technician
                  • Sep 2011
                  • 82

                  #9
                  Re: Ricoh Aficio 3245C blank screen

                  I am not familiar with Ricoh machines. How can I test the HD?

                  Originally posted by rsyarcia
                  Agree with JOMs...
                  also sometimes HD issue you scan remove the it to test.

                  Comment

                  • rsyarcia
                    Hair Straightener Tech

                    500+ Posts
                    • Feb 2008
                    • 711

                    #10
                    Re: Ricoh Aficio 3245C blank screen

                    Originally posted by LennoxD
                    I am not familiar with Ricoh machines. How can I test the HD?
                    what i mean is remove the HD from the machine and other options, just run the basic machine.
                    Nobody is perfect..

                    Comment

                    • LennoxD
                      Technician
                      • Sep 2011
                      • 82

                      #11
                      Re: Ricoh Aficio 3245C blank screen

                      I had disconnected the HD but got the same blank screen.


                      Originally posted by rsyarcia
                      what i mean is remove the HD from the machine and other options, just run the basic machine.

                      Comment

                      • rsyarcia
                        Hair Straightener Tech

                        500+ Posts
                        • Feb 2008
                        • 711

                        #12
                        Re: Ricoh Aficio 3245C blank screen

                        check now the other boards as jomama
                        Nobody is perfect..

                        Comment

                        • CableGuy
                          Impulse Drive Engineer

                          250+ Posts
                          • Oct 2008
                          • 417

                          #13
                          Re: Ricoh Aficio 3245C blank screen

                          Hi

                          I seem to remember a few years ago that I had this issue with a machine, sounded like there was some sort of life but pretty much appeared to be dead. Took me a few hours but eventually found that one of the the tray lifts was jammed in the tray option unit. Only found this by unplugging everything, except power supply plugs from the main board. The machine came to life to a certain extent, then switched off and plugged them back in one at a time until it died again.
                          Hope this helps....

                          Comment

                          • LennoxD
                            Technician
                            • Sep 2011
                            • 82

                            #14
                            Re: Ricoh Aficio 3245C blank screen

                            I replace every board and still getting the same no power up; only main power LED on is now. No motor activity, nothing, Any new suggestion?

                            Comment

                            • wilez
                              Technician
                              • Jan 2011
                              • 50

                              #15
                              Re: Ricoh Aficio 3245C blank screen

                              LennoxD;

                              when I had these symptoms it was the 24v power supply at fault. As you may know there are two power supplies for this model.
                              Now if you have done both of these power supplies taking this from your recent post. Then you have a motor,clutch or some electrical component dragging down your power supply, possibly the 24 volt.

                              The 24 volt power supply triggers the fusing and supplies power to lcd also, so if a clutch,fan or motor pull the power supply down you will get only green led which by the way is only 5 volt. look for your 24v fans for operation also the the 24v trigger needed for fuser lamps, if they are not working then you loosing the 24v trigger somewhere.
                              Unplug each motor, clutch, sloenoid etc one at a time and see if display comes up when turn the copier on.

                              Good Hunting with the P2P.
                              https://t.me/pump_upp

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