We just bought an almost-new MP4001 and the main part of the copier works fine, but the finisher won't collate or staple.
When I tell it to collate, it scans the originals and then tells me that there's a problem with the stapler and gives me SC750 (even though I didn't ask it to staple), and it also tells me that there's a problem with the finisher shift tray. The red and green lights on the start button flash, but won't do anything else until I stop the printing.
When I tell it to staple it immediately gives me an SC 750 error message in a window, and it won't do anything more until I cancel that. The stapler looks fine, with no jammed staples or anything.
I have several years of FE experience on other Ricoh machines, but I've never seen this model before.
Any suggestions?
When I tell it to collate, it scans the originals and then tells me that there's a problem with the stapler and gives me SC750 (even though I didn't ask it to staple), and it also tells me that there's a problem with the finisher shift tray. The red and green lights on the start button flash, but won't do anything else until I stop the printing.
When I tell it to staple it immediately gives me an SC 750 error message in a window, and it won't do anything more until I cancel that. The stapler looks fine, with no jammed staples or anything.
I have several years of FE experience on other Ricoh machines, but I've never seen this model before.
Any suggestions?
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