MP4002/MP5002--D129/D130

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  • ucinn
    Trusted Tech

    250+ Posts
    • Jun 2009
    • 383
    #1

    MP4002/MP5002--D129/D130

    I don't know if this has been covered yet, but we got word from a higher up at Lanier that these have a firmware bug that can take out the controller board. We are upgrading the frimware on all our machines. I didn't see anything on TSRC about it yet, so just a heads up.
    Tags: None
    • Eric1968
      Service Manager

      1,000+ Posts
      • Jan 2009
      • 2460
      #2
      Re: MP4002/MP5002--D129/D130

      The only serious bug I could find is that the Fax CPU could be quicker to recover from sleep mode than the controller wich results is SC899.

      We'll see...

        Comment

        • ucinn
          Trusted Tech

          250+ Posts
          • Jun 2009
          • 383
          #3
          Re: MP4002/MP5002--D129/D130

          Originally posted by Eric1968
          The only serious bug I could find is that the Fax CPU could be quicker to recover from sleep mode than the controller wich results is SC899.

          We'll see...
          We were told that a SC878 would come up, and whatever causes that is taking out the controller board. The system firmware is supposed to fix the 878 code.

            Comment

            • Llama God
              Service Manager

              1,000+ Posts
              • Mar 2009
              • 1353
              #4
              Re: MP4002/MP5002--D129/D130

              This Parts & Service Manual can now be purchased for free and downloaded immediately after sending me a private message.

                Comment

                • Gift
                  Service Manager

                  1,000+ Posts
                  • Mar 2011
                  • 2384
                  #5
                  Re: MP4002/MP5002--D129/D130

                  Originally posted by Llama God
                  This Parts & Service Manual can now be purchased for free and downloaded immediately after sending me a private message.

                    Comment

                    • RandyW
                      Trusted Tech

                      100+ Posts
                      • Jan 2013
                      • 190
                      #6
                      Re: MP4002/MP5002--D129/D130

                      we looked at a MP5002 yesterday with a SC878-01 code.

                      looks like it is the controller board.

                      I see a thread on the Ricoh TSC forum discussing this. Thread was started in Jan 2013, 4 different people replied they had the same problem and had to replace the controller board.

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