MPc4000 Please Wait and SC636-01

[Llama God]

Right, this bloody machine has got my head battered.

The customer has 3 machines, 2 of these MPc4000s and an MPc5502. They all have Java-based ELP-NX v2 and CAP v2 installed and the Java applications keep hanging.

Today I turned the machine off, removed the Java card to reload the application and inserted an SD card with all of the firmware, newly downloaded, into slot 2. I then turned the machine on and started updating the Java on my laptop.

The machine, instead of booting to the screen to load the firmware, sat on a "Please Wait" screen for a minute or so, then beeped to indicate an SC code had come up, then waited for a further 3 minutes or so, then threw up an SC636-01 (SD card error) message.

Now, with or without an SD card in the slot, the machine does the same thing when I start it.

I have reinstalled all of the firmware, tried the machine with the HDD disconnected, tried a different Java card in - none of these work.

I am extremely annoyed.

Any thoughts?

[cwilson]

Re: MPc4000 Please Wait and SC636-01

dont know what kind of SD card you have and im sure its the correct one but if its to big, i.e. 8gig, it wont work

[Llama God]

Re: MPc4000 Please Wait and SC636-01

dont know what kind of SD card you have and im sure its the correct one but if its to big, i.e. 8gig, it wont work

512MB and I've been using it for years. If it was too big it'd only cause an issue if it was in the machine but, as things stand, the machine's screwed since I put it in.

[cwilson]

Re: MPc4000 Please Wait and SC636-01

does this unit have an HDD encryption unit? if so, you might have to replace the Controller unit

[Llama God]

Re: MPc4000 Please Wait and SC636-01

Not as far as I'm aware. How did you come to this conclusion?

[cwilson]

Re: MPc4000 Please Wait and SC636-01

a combo of GG and manual. how bout NVRAM?

[Llama God]

Re: MPc4000 Please Wait and SC636-01

I haven't tried either the controller or the NVRAM. I'm rather worried now, mostly by what the service director's going to say!

[sandmanmac]

Re: MPc4000 Please Wait and SC636-01

I haven't tried either the controller or the NVRAM. I'm rather worried now, mostly by what the service director's going to say!

Did you try this after the error?

D027/D029	SC 636	SD card error: SSP 5-401-160, change from 1 to 0

[cwilson]

Re: MPc4000 Please Wait and SC636-01

I was just about to suggest that....

[MOSSY BOY]

Re: MPc4000 Please Wait and SC636-01

Hi Llama God.

See below.

SC 636-01- Expanded authentication module error
Posted Mar 15, 2010 3:17 PM


[Symptom]
SC 636-01- Expanded authentication module error
.
[Cause]
If the SDK applications are uninstalled from the target machine with "Enhanced Authentication" turned on, or the Java VM card is missing/failed, SC 636 is issued
[Resolution]
Enter the SSP mode and change SP 5401-160 Extend Certification to "0".
To enter the Special Service Mode:
1. Hold down the # button, then press Copy SP.
2. Press Exit two times to return to the copy window

When you say that CAP etc is stalling,.... what do you mean?

Are they showing stopped via WIM?

Have you tried to unstall them?

I have approx 300 device to look after with CAP and ELPNX running as part of solution, and I have had experienced this issue.


First of all.... Be patient.

Basically because CAP and ELNPX are installed there will be certain atthentication settings swithed on.

Go into SP mode set bits back to defaults i.e 0 (zero) of any thing connected to sp's Access Control 5-401-103, 162, 230.

There will also be extended security set on the device and user authentication etc set up in user tools.

I undestand that you might mot be able to access all of these easily, but you will find that that the device is stuck in a loop, but persevere

Has CAP etc been installed using Remote Manager?, try removing the licencenses, uninstalling CAP etc, until you get just Java running.

How did you update the Java card?

Rule when updating Java, is to unintall any Extended Features from a java card.

The card is probably currupt now, but you can recover it.

Unsually , Even if you have SC 636 on display you can still log onto the device in WIM and install, uninstall these Extended Features, or via WIM.

Try formatting the HDD.

Even if you try a memory all clear this won't achieve anything,because Extended security is on.

I see that yo are in the UK, I would be available privately if you require assistance over the phone.

[Llama God]

Re: MPc4000 Please Wait and SC636-01

Right, I'm going back to the machine tomorrow morning armed with this information.

Regarding the CAP and ELP-NX, they are running v2 and when I say that the applications hang I mean that the touch screen is unresponsive when trying to release the print jobs. It works in the other applications though.

I was going to uninstall and reinstall them when it all went tits-up, so this is the next step.

Finally, I installed them using the new Remote install manager (so much easier than the previous version with its automatic registration etc) and the applications are stable on the new MPc5502.

I shall report back tomorrow. In the meantime, thank you for your help everybody!

[Llama God]

Re: MPc4000 Please Wait and SC636-01

It's a miracle!

I changed that SP and then manually stripped the CAP and ELP-NX from the machine, then reinstalled them and voila!

I don't yet know whether that has fixed the problem with the screen freezing, but we shall see in time.

Thank you very much for your help on this!

[sandmanmac]

Re: MPc4000 Please Wait and SC636-01

Glad you got it sorted out and that I could be a small help on this; Although it's Mossy Boy that really knows his shite on this topic. Nice going!

[MOSSY BOY]

Re: MPc4000 Please Wait and SC636-01

It's a miracle!

I changed that SP and then manually stripped the CAP and ELP-NX from the machine, then reinstalled them and voila!

I don't yet know whether that has fixed the problem with the screen freezing, but we shall see in time.

Thank you very much for your help on this!

Hi Llama God

When you say freezing, is this when selecting the login (CAP) screen, or when you select Prints (ELP-NX), or is it when you release a print job?

If the screen is freezing / Stalling, I would usually expect a device SC to generate.

I have seen the screen not responding and eventually ( after 10 mins) a Java error appear when releasing a print job.

It does not look like a normal SC error on the display.

For this or similar issues, format the HDD SP 5-832 format all, Reinstall, CAP & ELP-NX. (some times you may need to uninstall, and reinstall these, as an Overwrite might not be effective)

Make sure all your firmware etc is up to date, and it is handy to keep a nice "clean" version of these Apps.

Check fax interface PCB is secure if fitted, as I have seen this cause SC 997- function stall.

Just a few wee things to take into consideration.

[Llama God]

Re: MPc4000 Please Wait and SC636-01

Hi Llama God

When you say freezing, is this when selecting the login (CAP) screen, or when you select Prints (ELP-NX), or is it when you release a print job?

If the screen is freezing / Stalling, I would usually expect a device SC to generate.

I have seen the screen not responding and eventually ( after 10 mins) a Java error appear when releasing a print job.

It does not look like a normal SC error on the display.

For this or similar issues, format the HDD SP 5-832 format all, Reinstall, CAP & ELP-NX. (some times you may need to uninstall, and reinstall these, as an Overwrite might not be effective)

Make sure all your firmware etc is up to date, and it is handy to keep a nice "clean" version of these Apps.

Check fax interface PCB is secure if fitted, as I have seen this cause SC 997- function stall.

Just a few wee things to take into consideration.

I think that it's safe to say that you can call me Chris!

The fault occurs like this: the customer swipes their card and the list of their jobs appears, however they are unable to select anything on the screen or using the "Green For Go" button. As the card authenticates and the jobs are displayed, I'd say that it's an issue with the controller being stalled by one of the applications.

Having reinstalled the applications, Java and firmware on one of the machines but not the other, it has not reoccurred on the one that I was working on. I've got some time booked for Friday to flatten the one which still has the issue to remove and reinstall everything from scratch.

I'll keep you informed, sensei!