MPc6501 - Slow Scanning

[Llama God]

Hi,

Has anybody had problems with machines scanning slowly? The specific machine I've got the issue with is an MPc6501; it scans the originals quickly enough but then takes an age to send the file to the folder location, saying "transmitting" in the scanned file status list.

Firmware's up-to-date as of today and they have another machine, an MPc4500, which scans in a fraction of the time.

Any thoughts?

Thanks,

Chris

[fbkhan3]

Re: MPc6501 - Slow Scanning

Just a thought,is it the same network path or folder destination as its on MP C4500,if it isn't try the same if it help's.

or Hook up the laptop to rule out the network,

Had the same issue with MP4000 it'll say transmitting for almost 10 minutes and come up with SC997 and doc's were not even getting to the folder,changing folder authentication,turn off Kaspersky saved my day,

hope Sandmanmac or TheOwl will show up soon.

[Llama God]

Re: MPc6501 - Slow Scanning

Yeah, the destination folders are the same. I've slithered out of there for now, hopefully they won't call us back out.

The laptop was my next port-of-call, however we look after their network too so it's out of the frying pan and into the fire if I prove that it's a network issue!

[fbkhan3]

Re: MPc6501 - Slow Scanning

On the side note!next time if you could set it Scan 2 email and throw some doc's in to their Inbox it'll make it allot easier,
I have always found these IT junks so miserable and not cooperative when it comes to authentication thing,

good luck!

[Llama God]

Re: MPc6501 - Slow Scanning

That would be hideous, they have hosted exchange in London running through a spam filter in our offices.

[banginbishop]

Re: MPc6501 - Slow Scanning

dont do network issues but the last problem i had on an mpc6000 was it wouldnt go online and i just formated the imh on the hdd - and it worked. I know its not the same as your fault but might be worth a try as its not going to cost you nothing.

[NeoMatrix]

Re: MPc6501 - Slow Scanning

Hi,

Has anybody had problems with machines scanning slowly? The specific machine I've got the issue with is an MPc6501; it scans the originals quickly enough but then takes an age to send the file to the folder location, saying "transmitting" in the scanned file status list.

Firmware's up-to-date as of today and they have another machine, an MPc4500, which scans in a fraction of the time.

Any thoughts?

Thanks,

Chris

Try changing the DNS server order.

Swap DNS1 --> DNS2
Swap DNS2 --> DNS1

I've seen similar problems with Globalscan when I.T. play around with the servers.

[teebee1234]

Re: MPc6501 - Slow Scanning

Try changing the DNS server order.

Swap DNS1 --> DNS2
Swap DNS2 --> DNS1

I've seen similar problems with Globalscan when I.T. play around with the servers.

That's a good idea, I think you might also try using the IP address instead of the host name to confirm or eliminate the DNS as an issue.

[Llama God]

Re: MPc6501 - Slow Scanning

Thank you, I'll try swapping the DNS IPs around.

It's already scanning to the IP address rather than the server name, I'll always set it up like that in the first place unless it's unavoidable.

[Llama God]

Re: MPc6501 - Slow Scanning

Whoops, schoolboy error on my part, the machine had no DNS or WINS entries in it.

It does now. Stupid installation monkey...

[NeoMatrix]

Re: MPc6501 - Slow Scanning

Whoops, schoolboy error on my part, the machine had no DNS or WINS entries in it.

It does now. Stupid installation monkey...

When you getting up to my age you can blame it on the alzhiemers, I do...

[techsass]

Re: MPc6501 - Slow Scanning

I've had luck with slow scans by re-initializing the NCS. I just go ahead & do 8, 9, 10 & 11.