SC 899 across the Ricoh range

[Lagonda]

We've had a sudden rush of SC899 problems across the range of recent model Ricoh colours as well as B & W. They seem to be print job related. it seems that something is occupying the CPU for long enough for it to stall and forget what it was suppose to be doing. Anybody got any ideas? Has there been a a windows or Adobe update that has upset things? Anybody else seen this or are we on our pat malone?

[NeoMatrix]

Re: SC 899 across the Ricoh range

We've had a sudden rush of SC899 problems across the range of recent model Ricoh colours as well as B & W. They seem to be print job related. it seems that something is occupying the CPU for long enough for it to stall and forget what it was suppose to be doing. Anybody got any ideas? Has there been a a windows or Adobe update that has upset things? Anybody else seen this or are we on our pat malone?

[Lagonda]

Re: SC 899 across the Ricoh range

Yes, but why are we having a sudden spike? We've logged 8 cases in the last 5 days.

[NeoMatrix]

Re: SC 899 across the Ricoh range

Yes, but why are we having a sudden spike? We've logged 8 cases in the last 5 days.

The only thing common to all those would be a power surge or may be the weather. I believe you guys may have had a cold snap down the southeast in the last couple of weeks ? Has there been any brown outs or power surges caused by solar flares ?

[tcs04]

Re: SC 899 across the Ricoh range

We've had a sudden rush of SC899 problems across the range of recent model Ricoh colours as well as B & W. They seem to be print job related. it seems that something is occupying the CPU for long enough for it to stall and forget what it was suppose to be doing. Anybody got any ideas? Has there been a a windows or Adobe update that has upset things? Anybody else seen this or are we on our pat malone?

New PCL firmware just issued on Ricoh UK TESSA siteSymptom corrected:1. PCL5 jobs containing an "ECS&l0C" command result in an SC899.Could be the problem??

[Lagonda]

Re: SC 899 across the Ricoh range

Thanks Tcs, that could be what we're looking for.

[limo]

Re: SC 899 across the Ricoh range

Can you be more specific about the models youencounter the problem.I ve seen it twice last week and after checking it seems that for the -01(3001,4501) the problem is related to printer, pcl firmware.For the -02 models is fax firmware related.There are 120 firmware upgrades for that code in the database and imagine it was introduced only lets say 2 years ago.So i think we will see alot of it in the future.

[ptrflrs]

Re: SC 899 across the Ricoh range

I know this is an old thread but just wanted to throw this out there for future reference. I recently had an MP C2551 with a sc899 and looked here for help. After flashing new firmware on this model I still got the sc899. The problem was a print job stuck in the print queue. I unplugged from the network and it would come up to ready fine but as soon as I would connect it would try to print that job and code out immediately. The customer was trying to print text directions from a map on internet explorer so I canceled that job and plugged it back in and it started printing other jobs fine. The code would only come up from the browser and only on those map directions. It printed fine for word and PDFs and even other stuff from the browser so I'm not sure what's going on but I asked the customer to use a different mapping website for now.

[Caveman]

Re: SC 899 across the Ricoh range

Your post was very helpful. I recently had a similar problem / customer attempting to print from a website. I had their IT team clear the server of all print jobs to the copier - problem solved. Once the queue was cleared the print function was restored. For whatever reason the format of the file they were attempting to print was causing the print controller to stall and fail, resulting in the 899 code.

Thank you again for the information / confirms my findings.

[Moza]

Re: SC 899 across the Ricoh range

SC 899 is more commonly caused either by a dodgy print job or by a network storage device, iomege and a few others are the worst culprits. The easiest way to check is IF the machine is a network device then switch off disconnect the network cable and switch back on. If the device functions normally after that delete any jobs from the print queue and try again. If it persists ask a IT person if they have any storage devices on the network and get them to disconnect them before tasting again

[Lagonda]

Re: SC 899 across the Ricoh range

Here we go again.......
After going quiet for a year we are having another spate of SC899 problems and this time on the new 03 range. This time we are fore armed and the first thing we do is purge the print queue to get rid of the corrupted job thats bunging up the works then hand it over to IT to see if they can identify which job caused the code. (and thats usually the last we hear of it as IT haven't a clue and put it in the "To Hard" file)

[ptrflrs]

Re: SC 899 across the Ricoh range

wonder if there is firmware yet for XX03 models...

[Lagonda]

Re: SC 899 across the Ricoh range

wonder if there is firmware yet for XX03 models...

Not that I've seen, the only firmware thats listed on the RAPNET site is the initial release firmware, no updates yet.

[tcs04]

Re: SC 899 across the Ricoh range

Not that I've seen, the only firmware thats listed on the RAPNET site is the initial release firmware, no updates yet.

Same In the UK. Only jntial release F/W

[paulg]

Re: SC 899 across the Ricoh range

Check the firmware that you can download and the firmware which is on your xx03 model. The guys at Ricoh uk tech support suggested that some models have earlier firmware on them than is posted on my-ricoh.