Web Image Monitor error on Aficio MP 6000

[seahunter]

Resolution

Strange as it may seem. Ricoh engineer visited the site and went through all the troubleshooting steps that I had tried previously with no positive results (including HDD replacement). He finally tried everything he could think of even though apparently unrelated to the web interface. One of the things he attempted was removal of the fax board. Success! And it is consistent. Putting back the fax board resulted in the same error behavior in the ADD USER function of the WIM, taking it out clears the error. The fax option was functioning perfectly with no errors and is the correct fax option for the machine. How this would cause the error behavior is unknown. The script for the web interface resides on the controller board so maybe the fax board has some error on it that allows it to function but causes the WIM error? Who knows. They are going to attempt replacement of the fax board (the customer requires it) and we hope that the error won't return with the new fax option installed.

[NeoMatrix]

Re: Web Image Monitor error on Aficio MP 6000

Had a similar fault when coping and old address book to the lastest MP 3501-2 machines.

Back up the address book.
Reinitialise and Clear the address book.
From memory SP 5846-47 ?

Reinstall the address book via manual entry for testing, then update as usual.

[KenB]

Re: Web Image Monitor error on Aficio MP 6000

Did you try Smart Device Monitor for Admin?No need to get crazy with the server version (unless you have it up and running, of course).That may help isolate things a bit, and offer a very usable workaround in the process.

[mikadonovan]

Re: Web Image Monitor error on Aficio MP 6000

Upgraded all firmware, reinitialized address book, reinitialized NIB, reformatted HDD, turned WIM on and off, tried different IPV4 address on copier.

You might try reloading the WEBSYS firmware again. That is specifically for the WIM.

[seahunter]

Re: Web Image Monitor error on Aficio MP 6000

Sounds like it could be a browser issue.Which one (and version) are you using?It seems that Ricoh is fixated on IE, and nothing newer than version 7.Not that other browsers won't work, but IE is the only one that's supported.

Tried IE 6,7,8...Google Chrome, Firefox 13,14 and Opera. Same results.

[KenB]

Re: Web Image Monitor error on Aficio MP 6000

Sounds like it could be a browser issue.Which one (and version) are you using?It seems that Ricoh is fixated on IE, and nothing newer than version 7.Not that other browsers won't work, but IE is the only one that's supported.

[seahunter]

Re: Web Image Monitor error on Aficio MP 6000

D052/D053/D054	WM NOT ACCESSIBLE	Check or replace nv ram.
D052/D053/D054	WM NOT ACCESSIBLE	Check accesses control is off
D052/D053/D054	WM NOT ACCESSIBLE	Check that port 80 is open.
D052/D053/D054	WM NOT ACCESSIBLE	Check web protocol is up in running thru telnet session.
D052/D053/D054	WM NOT ACCESSIBLE	Check web protocol is up.
D052/D053/D054	WM NOT ACCESSIBLE	Set sp-mode 5828-090 and 091 as 1.
D052/D053/D054	WM NOT ACCESSIBLE	SP-mode 5-985-001 and 002 as 1

some general info from Gooses' Guide, maybe it will help?

Thanks for the info. WIM IS accessible, however. The only functionality (as far as I see) is the Add User page in the address book throwing up a blank web page. Exceedingly strange.

[kyrenecopy]

Re: Web Image Monitor error on Aficio MP 6000

D052/D053/D054	WM NOT ACCESSIBLE	Check or replace nv ram.
D052/D053/D054	WM NOT ACCESSIBLE	Check accesses control is off
D052/D053/D054	WM NOT ACCESSIBLE	Check that port 80 is open.
D052/D053/D054	WM NOT ACCESSIBLE	Check web protocol is up in running thru telnet session.
D052/D053/D054	WM NOT ACCESSIBLE	Check web protocol is up.
D052/D053/D054	WM NOT ACCESSIBLE	Set sp-mode 5828-090 and 091 as 1.
D052/D053/D054	WM NOT ACCESSIBLE	SP-mode 5-985-001 and 002 as 1

some general info from Gooses' Guide, maybe it will help?

[seahunter]

Re: Web Image Monitor error on Aficio MP 6000

Assuming that you tried just a laptop and a crossover to the machine? Isolates everything.

Yes. First thing I tried. Functionality was still not there.

Agree! There must be something to look in to before doing NVRAM. but most of time( NCS Clear )is been pretty helpful to me tho!

NCS clear was done several times. No luck.

Try SP mode 5801-11 It will reset the NCS,then you have to re input all network settings, incase you try 5801 all NVRAM make sure you have the birth certificate of this device or Print the SMC List 5590.Or as an option you could also back up the NVRAM data on SD card to be on safe side! good luck!

5801-11, 5801-10,-15. reinitialized all memory. Nothing seems to work. The hardware guys asked me not to do an NVRAM reset for the reasons you covered above. If nothing else works, one of the techs with have to give it a shot. Customer has off-site IT and this functionality is required so we'll have to do something. NVRAM reset is probably our last shot.

Will post the solution (if there is one)

[kyrenecopy]

Re: Web Image Monitor error on Aficio MP 6000

Assuming that you tried just a laptop and a crossover to the machine? Isolates everything.

[fbkhan3]

Re: Web Image Monitor error on Aficio MP 6000

Why the fixation with clearing the NVRAM!!!??? In 20+ years I don't recall EVER doing a ram reset!

Agree! There must be something to look in to before doing NVRAM. but most of time( NCS Clear )is been pretty helpful to me tho!

[tcs04]

Re: Web Image Monitor error on Aficio MP 6000

Why the fixation with clearing the NVRAM!!!???

In 20+ years I don't recall EVER doing a ram reset!

[fbkhan3]

Re: Web Image Monitor error on Aficio MP 6000

Try SP mode 5801-11 It will reset the NCS,then you have to re input all network settings, incase you try 5801 all NVRAM make sure you have the birth certificate of this device or Print the SMC List 5590.Or as an option you could also back up the NVRAM data on SD card to be on safe side! good luck!

[seahunter]

Re: Web Image Monitor error on Aficio MP 6000

Have you tried a NVRAM clear SP5803?

The one thing I haven't done yet. I believe this brings the MFP back to factory defaults, correct? (Don't normally do this, I'm on the IT, connectivity side). Ricoh tech suggested replacing the HDD although I find highly unlikely this will have any affect. Doing that today and, if not effective, I will try the NVRAM clear. Thanks.

Re: Web Image Monitor error on Aficio MP 6000

Have you tried a NVRAM clear SP5803?