Firmware levels for MPC 4500

[nmfaxman]

Have a customer trying to run print job using 3 different drawers using Word on Win 7.
It will error out with a system 91 and 92 error.
The document works fine in the shop, so I am thinking firmware on their machine.
It has printer version 1.03 System1.59 engine 1.54:01 NIB 5.11.
What are the latest levels?

[Jomama46]

Re: Firmware levels for MPC 4500

print F; sys M; eng H; and NIB E is the latest I have as of Nov 2011.

[fbkhan3]

Re: Firmware levels for MPC 4500

HI!

Updated Firmware version for MP c4500 are following.

Printer version B8375601K.exe 1.70

Network support B2215605L.exe 5.20

System/copy B2215601S.exe 1.70

[Jomama46]

Re: Firmware levels for MPC 4500

My apologies, I was looking at the C4501

[fbkhan3]

Re: Firmware levels for MPC 4500

MP C4500 Printer Firmware last update on 26-09-2011 is mentioned on Tessa,but i can't find it in Firmware release note neither in F/M groups,

don't know why?

[Llama God]

Re: Firmware levels for MPC 4500

Have a customer trying to run print job using 3 different drawers using Word on Win 7.
It will error out with a system 91 and 92 error.
The document works fine in the shop, so I am thinking firmware on their machine.
It has printer version 1.03 System1.59 engine 1.54:01 NIB 5.11.
What are the latest levels?

91 and 92 are, from memory, to do with invalid paper sizes. Try turning off auto continue and sub paper size in user tools/printer features/system and see whether the machine asks for an unusual paper size or type (such as letterhead.)

I may be telling my granny how to suck eggs (which sounds a bit rude) but have you verified the settings in "Page Setup" in Word?

[nmfaxman]

Re: Firmware levels for MPC 4500

Firmware was the fix.
Also had customer use print driver to select trays. Word was causing the conflict.