I have a strange jam problem with the machine at our church. Every time I try to make multiple copies on letter size I get a jam. There is paper at the "B" place and in the duplexer. I ran the same originals and copy settings on legal and it ran fine. I also ran the same settings on 11x17 and it ran fine. I have used fresh paper just out of the wrapper, I have fanned the paper and everything. The tech was just here to fix the same issue. He will be coming back, but I am hoping for some insight. Is there a possibility that it is feeding the paper too fast? Is there a way to change the copy speed? The machine has worked great for us (not high volume) but this is pretty frustrating.
Any thoughts?
Any thoughts?
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