Odd MP 2550 Fax Issue

[mikadonovan]

Re: Odd MP 2550 Fax Issue

Decreasing the initial TX and RX speed seems to help some issues, and my customers can't tell the difference.

[Foo]

Re: Odd MP 2550 Fax Issue

I turned off ECM and the problem continues.

Jeff

[Jomama46]

Re: Odd MP 2550 Fax Issue

You get repeat pages when the fax believes it had too many errors.Either tell the offending customers to have their line cleaned up or you can turn off ECM.

[Foo]

Just replaced a Aficio 1035 that had print net scan and fax. Everything worked as it should including the fax on the 1035.
So I deliver the MP 2550 and a couple of days later the customer says that 2 or 3 of their customers incoming faxes
are received funny. They constantly get 3 page 1's from each of these customers. All other in coming faxes seem fine.

So 3 first pages...not 4 or 2 always 3, but only from the same 2 or 3 customers.
And the 1035 I pulled out always received faxes fine.

Ideas? ...customer is getting tired of it and frankly as much as I like a good mystery it's getting old and I'd like to figure it out.

Thanks for taking the time to read this!

Jeff D.
St. Louis