MPC3300 Problem Printing from MAC environment

[cwilson]

Good day to all!!

Ok, customer is printing from a MAC and the whole office is MAC. She has two documents that she is printing and both are having the same issue. The first three pages will come out perfect and the next four pages are turned 180 degrees. it wouldnt be a big deal if they were just single pages but she wants to print 2 sided and that would cause a problem of the images/words being upside down. This particular job is on 11x17. The other job does the same thing only its on 8 1/2 x 11 and its the first page and about the middle of the document that the images/words are turned 180 degrees. She has a Savin printer right next to it and i asked her to print to that. The jobs came out fine. I updated all the firmware that i could. She is using the PCL6 driver and as far as i can tell, the settings are correct. All the pages in the preview are facing the appropriate way. She told someone else to print the file, since its located on a shared folder and it came out messed up.

Its only these two files but it seems like its happening on all the MACS.

Im thinking it is the file itself, by that i mean setup or something of that matter.

I guess i should add that when she prints out the document, its the same pages that are turned upside down and not randomly.

[sandmanmac]

Re: MPC3300 Problem Printing from MAC environment

I doubt they're using "PCL" driver, since Macs don't speak that language. They ought to be using the postscript driver. Does the machine have p/s 3 installed, or are they actually using "guttenprint" or some other 'workaround"? I suspect that might be the case, and if so, that's definitely the problem. And the Savin printer would have P/s 3 because all of the "printer" version come standard with it.
If postscript is installed on the copier, are they using the proper driver for that machine? try re-installing it

[cwilson]

Re: MPC3300 Problem Printing from MAC environment

they have had this copier for some time now, over 1 year, and have had no issues like this before. And your correct, they do have the PS driver. I am used to working with PC's versus MAC.

[sandmanmac]

Re: MPC3300 Problem Printing from MAC environment

I am used to working with PC's versus MAC.

... aren't we all?
You keep referring to 'she' although there are others in the office. Do they all experience the same problem?
If not, then it's obviously an issue with the one Mac driver. If so, maybe a firmware issue? I'm probably out of ideas after that, but I'm sure someone will be along with some other tips

[cwilson]

Re: MPC3300 Problem Printing from MAC environment

well, like i said, its on a shared folder on their network, so she had someone else print it from a different MAC and it still had the same problem. i have also updated ALL the firmware i could, so.......i appreciate your feedback though

[nmfaxman]

Re: MPC3300 Problem Printing from MAC environment

Take a little HP out there and print to it to see if all the pages come out in the right orientation.
It sounds like an application problem or page setup.
Printers are after all garbage in garbage out.

[Herrmann]

Re: MPC3300 Problem Printing from MAC environment

What file format are the documents? Is it possible to put one document on a file hoster like rapidshare, so one can download it and try it in his own environment to see if the error appears there too and give you a feedback?

[jtymabel]

Re: MPC3300 Problem Printing from MAC environment

if its a pdf try printing it as an image...

[KenB]

Re: MPC3300 Problem Printing from MAC environment

If the problem occurs from all their Macs, it could be a file issue, which can certainly happen. All it takes is just a little extra code that the printer will interpret as a PostScript command.

Another possibility would be to have the customer print to file, then give it to you to test with. FYI... PostScript files zip very tightly, as they are pure text. So if the file is really big, zipping it for transport purposes works quite well.

You could then take it (it will be a PostScript file) to another machine and download it. Of course, the test machine would need to have PostScript as well.

To do so from a PC. at a command prompt you would type: "lpr -S <IP of Printer> -P lp c:\testfile.ps -o 1"

Example" "lpr -S 192.168.1.100 -P lp c:\hogwash.ps -o 1"

The S and P must be in caps, the o is a lower case "oh", and the last character is a "one".

This way, you can tell if the problem is in the machine or not.

[cwilson]

Re: MPC3300 Problem Printing from MAC environment

ok just an update on the issue. they had a savin printer right next to the copier that would print correctly. we emulated the print driver for the printer onto the copier driver and it worked fine. still dont know exactly why it worked but it did and the customer is happy. im sure it had to do with the way the programing of the file went. i appreciate all of your peeps input!!!