E500 Fiery/Fiery Remote Scan Resolution Problem

[Steve Perks]

I have a customer in a MAC OSX environment with a Fiery E5000 hooked up to a Nashuatec MPC3500 importing scans into Photoshop CS2.

They set the resolution in Fiery Remote Scan 5 to 600dpi.
The scan is succesfully imported into Photoshop but when they examine the resolution using 'Image Information' from Photoshops' 'Image' menu it is listed as 200dpi.

To eliminate the Mac scenario, I installed the Windows version of Remote Scan on my laptop and hit the fiery via a crossover cable.
As I don't have Photoshop on my laptop I had to import it into Microsoft Word. I extracted the image from the Word Document and dropped it into a Photoshop file back on the MAC and this showed a resolution of 300dpi.
Imported a scan on the MAC version of Word and got 300dpi.

I checked the Help files in Fiery Remote Scan and the only reference to resolution states that the maximum available resolution is determined by the server, presumably the E5000 server, which should be capable of 600dpi. I also played around with image type and compression types in Scan Remote to no avail.

I went through the entire Fiery Setup Menu and there are no relevant settings there, as well as the MPC3500 SP modes.

I know Photoshop quite well and am confident I have ruled out both Photoshop and the MAC environment.

I have borrowed their User Documentation CD which has much more detailed information on it than the service documentation available to me so I am going to trawl through that tonight.

Has anyone had problems getting Fiery Remote Scan to successfully scan at 600dpi using this Fiery?

This is the only one I have out there so can't duplicate ther problem offsite.

[iMind]

I have a customer in a MAC OSX environment with a Fiery E5000 hooked up to a Nashuatec MPC3500 importing scans into Photoshop CS2.

They set the resolution in Fiery Remote Scan 5 to 600dpi.
The scan is succesfully imported into Photoshop but when they examine the resolution using 'Image Information' from Photoshops' 'Image' menu it is listed as 200dpi.

To eliminate the Mac scenario, I installed the Windows version of Remote Scan on my laptop and hit the fiery via a crossover cable.
As I don't have Photoshop on my laptop I had to import it into Microsoft Word. I extracted the image from the Word Document and dropped it into a Photoshop file back on the MAC and this showed a resolution of 300dpi.
Imported a scan on the MAC version of Word and got 300dpi.

I checked the Help files in Fiery Remote Scan and the only reference to resolution states that the maximum available resolution is determined by the server, presumably the E5000 server, which should be capable of 600dpi. I also played around with image type and compression types in Scan Remote to no avail.

I went through the entire Fiery Setup Menu and there are no relevant settings there, as well as the MPC3500 SP modes.

I know Photoshop quite well and am confident I have ruled out both Photoshop and the MAC environment.

I have borrowed their User Documentation CD which has much more detailed information on it than the service documentation available to me so I am going to trawl through that tonight.

Has anyone had problems getting Fiery Remote Scan to successfully scan at 600dpi using this Fiery?

This is the only one I have out there so can't duplicate ther problem offsite.

try entering user tool scanner features see if the resolution is set to 300 dpi default

[Steve Perks]

Thanks for the reply iMind.
Unfortunately User Tools/Scanner Features are not available on the MFD when a Fiery is fitted.

I've had a reply elsewhere which I think may be on the right track, regarding how an application interprets the scan resolution.
The image quality and image dimensions were identical from Photoshop and Word but reported different resolutions (200dpi and 300dpi respectively)

I'm investigating this theory.