MP C4502 Destination Full message

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  • iscott
    Trusted Tech

    250+ Posts
    • Mar 2010
    • 344
    #1

    MP C4502 Destination Full message

    This is a random message customer sent this particular file 3 times got the message twice. 3rd time it sent. this happens a lot on large docs. Some times she goes to the MP C4500 and it sends fine. I have another customer who's MP C 5502 is doing the same thing. Other than being new Ricohs both machines are on exchange servers.
    Max email size is turned off on both machines.





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    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3963
      #2
      Re: MP C4502 Destination Full message

      Are the file sizes larger on the "newer" Ricohs?
      Could it be that that the resolution is set higher (or just a different setting) on the C4502/5502 machines than the C4500 , and they're exceeding the Exchange Server limit?

        Comment

        • rthonpm
          Field Supervisor

          2,500+ Posts
          • Aug 2007
          • 2847
          #3
          Re: MP C4502 Destination Full message

          Check the dpi configurations on all of the machines as well as the scan type (black & white, colour, ACS) and the original setting (text, text/photo, photo) and see if there are any differences there as well.

            Comment

            • nmfaxman
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2008
              • 1702
              #4
              Re: MP C4502 Destination Full message

              Turn off auto color and set it to B/w. Only select color when sending color originals.
              Set up divide to max size and set max size to 15000k.
              Why do they call it common sense?

              If it were common, wouldn't everyone have it?

                Comment

                • iscott
                  Trusted Tech

                  250+ Posts
                  • Mar 2010
                  • 344
                  #5
                  Re: MP C4502 Destination Full message

                  It seems that High Compression PDF can not be activated when Auto Color is selected. But yet a 25 Page Auto color file at 200 DPI is 8mb but the same document is 3mb
                  In full color PDF High Compression.

                    Comment

                    • Iowatech
                      Not a service manager

                      2,500+ Posts
                      • Dec 2009
                      • 3930
                      #6
                      Re: MP C4502 Destination Full message

                      Might be worth your while to check if there is any size restrictions on the share folders where the scans are being sent. Like if "quotas" are set up in the disk properties for that folder.

                        Comment

                        • tcs04
                          FORMER Techie

                          1,000+ Posts
                          • Apr 2009
                          • 1183
                          #7
                          Re: MP C4502 Destination Full message

                          There's new system/copy and network firmware for xx02 machines related to scan to shared folders. Is this what they are doing?

                            Comment

                            • Jomama46
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Apr 2008
                              • 2900
                              #8
                              Re: MP C4502 Destination Full message

                              I'm having a very similar problem on a C4501. Scan to email works fine for 25-30 page docs but this customer regularly sends 10 page pdf and will get the Distination drive is full" message. IT insists that the server has at least a terabyte free. I have dropped the resolution to 200 dpi, text, black white.
                              Also IT says their Toshiba and their OCE work fine.
                              This will take all the sheets in but it fails about half way thru the send.
                              I also noted that the nic link light is amber (50mb) not green. I dont know if that has anything to do with it.
                              sigpic
                              You never realize how cheap a professional is until after you let an amateur do it.
                              A+; Network +; PDI+

                                Comment

                                • iscott
                                  Trusted Tech

                                  250+ Posts
                                  • Mar 2010
                                  • 344
                                  #9
                                  Re: MP C4502 Destination Full message

                                  In Scan set up change Auto Color to Full Color then turn on High Compression PDF

                                    Comment

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