R-2045eSP

[tcypy1961]

copier has print/scan/fax. fax light stays red majority of the time. when pressing fax button the following message comes up: check whether there are any network problems; below message is the folowing
[15-03]; tried clearing out all fax memory; didn't work. any ideas???
thanks!!!

[sandmanmac]

Re: R-2045eSP

copier has print/scan/fax. fax light stays red majority of the time. when pressing fax button the following message comes up: check whether there are any network problems; below message is the folowing
[15-03]; tried clearing out all fax memory; didn't work. any ideas???
thanks!!!

I'm assuming that all functions are otherwise ok, it's just that you need to power the machine off/on to clear the error?
I've seen this on 2 or 3 occasions on later models - never the 2045E generation. I've never discovered the actual cause. I solved it by turning off "display network errors" with user parameter switch 21 Bit 6. (0=on /1=off), and never had it return.
This switch shows as "not used" on this model, and I don't see an alternative for it, but it may be worth a try.

[Polarbear]

Re: R-2045eSP

It is complaining because somewhere in time past it was configured for fax to email


Try this:

"Check whether there are any network problems." [15-03]

No machine e-mail address is programmed.

In [System Settings], under [File Transfer], check that the machine e-mail address is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator.

Found here:

Messages Displayed When Using the Facsimile Function