Guess the title says it all but here is what happened.
Cust sent a fax to a number, one that they typed in manually and hit start. They later got phone calls from 3 or 4 other customers saying they received the fax. I printed the journal report and when they faxed that first number somehow every 60 seconds it sent that fax to 4 other numbers that are stored in the quickdial buttons, not in any order just randomly picked 4 of the numbers, then it resent the fax 2 more times to the original number they entered.
I don't get many fax issue calls but I have never seen this before, this machine has the older op panel, so in order to enter multiple destinations you have to hit the number you want, hit the far left button under the display to Add Destination, then repeat for as many as you want, so accidental choices seems unlikely, and they only faxed once that day so it shouldnt have been a previous setting not defaulted out yet.
They did mention time to time they have phone line issues, but that seems unlikely since it only dialed numbers in the machines memory not just any random number.
Anyone seen anything like this, i didnt see any firmware to fix something like this.
Cust sent a fax to a number, one that they typed in manually and hit start. They later got phone calls from 3 or 4 other customers saying they received the fax. I printed the journal report and when they faxed that first number somehow every 60 seconds it sent that fax to 4 other numbers that are stored in the quickdial buttons, not in any order just randomly picked 4 of the numbers, then it resent the fax 2 more times to the original number they entered.
I don't get many fax issue calls but I have never seen this before, this machine has the older op panel, so in order to enter multiple destinations you have to hit the number you want, hit the far left button under the display to Add Destination, then repeat for as many as you want, so accidental choices seems unlikely, and they only faxed once that day so it shouldnt have been a previous setting not defaulted out yet.
They did mention time to time they have phone line issues, but that seems unlikely since it only dialed numbers in the machines memory not just any random number.
Anyone seen anything like this, i didnt see any firmware to fix something like this.
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